At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking Sales Associates who will bring our heritage of excellence to a fast-paced, international environment.
This is a unique opportunity to represent a truly iconic British brand, delivering thoughtful, personalised service to customers from across the world. You will be an ambassador of Fortnum & Mason, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.
Key Accountabilities:
- Delivering a world-class, service-led customer experience, tailored to each individual
- Sharing the Fortnum & Mason story with confidence and pride, bringing our products to life
- Demonstrating strong product knowledge across our ranges, from food to gifting
- Supporting the achievement of sales targets while maintaining a service-first approach
- Ensuring the shop floor is beautifully presented, reflecting our heritage and standards
- Working seamlessly as part of a team to create a warm, welcoming environment
Fortnum & Mason expect the successful candidate to have the following skills and experience:Passionate about delivering outstanding service, with a natural ability to connect with peopleProud to represent a brand with heritage, quality, and craftsmanship at its coreWarm, engaging, and attentive, with a strong eye for detailA collaborative team player who thrives in a dynamic and fast-moving settingFlexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidaysYou will have experience within a premium or luxury hospitality environment and understand the importance of providing impeccable service, attention to detail, and a highly personalised guest experiencePlease note:Appointment is subject to satisfactory references and pre‑employment checks (5 years).Due to the security requirements of working at Heathrow Airport, additional screening may be required.
Why Work for Fortnum and Mason
- Competitive hourly rate + paid overtimeUp to 40% store and restaurant discounts
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunitiesAnnual staff party and incredible gifts after 5 years
- Subject to terms and conditions
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Sales Associate - Retail in Hounslow employer: Careers Site
M.A.C is an exceptional employer, offering a vibrant work culture at the bustling Heathrow Airport, where creativity and customer service thrive. Employees benefit from comprehensive training, opportunities for artistic growth, and the chance to engage with a diverse clientele, all while being part of a globally recognised brand that values individuality and innovation.
