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- Tasks: Support clients with IT issues, manage infrastructure, and deliver projects in a dynamic environment.
- Company: Join a forward-thinking IT company that values collaboration and innovation.
- Benefits: Enjoy remote work, a £1,000 retention bonus, free gym membership, and 32 days annual leave.
- Why this job: Gain hands-on experience while working with diverse clients and enhancing your technical skills.
- Qualifications: 3+ years of IT support experience and strong knowledge of Microsoft 365 and networking.
- Other info: A full driving licence and vehicle access are essential for client visits.
The predicted salary is between 24000 - 42000 £ per year.
Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility? You’ll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery — all while developing your skills in a highly collaborative and supportive setting.
- 3+ years of hands-on IT support experience (MSP or multi-client environments preferred)
- Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure
- Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching)
- Providing both onsite and remote support to a diverse range of clients (CCTV, AV, telephony)
- Delivering project work, installations, and technical upgrades
Salary starting at £30,000, with regular reviews and performance-based increases. £1,000 retention bonus after 6 months. Free gym membership & industry-recognised training/certifications. 32 days annual leave (increasing with length of service). Pension scheme, mileage reimbursement, and a friendly, flexible culture.
Full driving licence and access to a vehicle is essential (primarily North East-based clients).
Technical Support Developer (REMOTE) employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Developer (REMOTE)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and networking concepts like VLANs and firewalls. This will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience in multi-client environments by preparing examples of how you've successfully managed diverse client needs. This will demonstrate your adaptability and ability to handle various challenges, which is crucial for this role.
✨Tip Number 3
Highlight any previous project work or installations you've been involved in. Being able to discuss your contributions to technical upgrades or project delivery will set you apart as a candidate who can add immediate value.
✨Tip Number 4
Prepare to discuss your approach to providing both onsite and remote support. Think about specific scenarios where you've successfully resolved issues for clients, as this will illustrate your problem-solving skills and customer service orientation.
We think you need these skills to ace Technical Support Developer (REMOTE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in multi-client environments. Emphasise your knowledge of Microsoft 365, Windows desktop/server, and any troubleshooting skills related to networking issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your experience aligns with the responsibilities mentioned in the job description. Mention specific examples of how you've provided both onsite and remote support in previous roles.
Showcase Your Problem-Solving Skills: During the application process, highlight instances where you've successfully resolved technical issues or delivered project work. This will demonstrate your ability to manage infrastructure and support users effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a client-facing role.
How to prepare for a job interview at Careers Plus
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft 365, Windows desktop/server, and networking issues. Be prepared to discuss specific examples of how you've successfully troubleshot problems in the past.
✨Demonstrate Client-Facing Experience
Since this role involves a lot of client interaction, share your experiences where you've provided support to clients, both onsite and remotely. Emphasise your ability to communicate technical information clearly to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past challenges you've faced in IT support and how you resolved them, especially in multi-client environments.
✨Express Your Willingness to Learn
This position offers opportunities for professional development, so convey your enthusiasm for learning new technologies and skills. Mention any relevant certifications or training you’re interested in pursuing.
