Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote and onsite IT support, troubleshoot issues, and manage infrastructure.
- Company: A personable tech services provider with a focus on growth and learning.
- Benefits: 32 days annual leave, free gym membership, and funded training opportunities.
- Why this job: Join a supportive team and make a real impact in diverse tech environments.
- Qualifications: 1 year of IT support experience, strong troubleshooting skills, and excellent communication.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Our client, a growing and personable technology services provider, is seeking a IT Systems Engineer to join their technical support team. This is a varied, mid-level position offering a mix of office-based remote support and on-site client visits, giving the successful candidate exposure to the full technology stack.
The ideal candidate will be customer-focused, technically well-rounded, and passionate about continuous learning. With a flat team structure, every engineer has the opportunity to resolve issues end-to-end, share knowledge, and be involved in project delivery.
Working Location
North Shields (with travel across the North East)
Key Responsibilities
- Provide remote and onsite support across a diverse client base
- Troubleshoot and resolve escalated technical issues
- Manage and support IT infrastructure including servers, switches, access points, telephony, CCTV, and AV
- Document fixes and create technical knowledge articles
- Mentor and support junior engineers
- Assist with project delivery such as cabling, Wi-Fi, CCTV, and migration work
What Our Client is Looking For
- Minimum 1 years’ IT support experience in a similar role (MSP background desirable)
- Strong Windows desktop and server troubleshooting experience
- Advanced Microsoft 365 administration (including hybrid environments)
- Solid networking knowledge (IPv4, VLANs, NAT, Proxy, filtering)
- VDI exposure (Microsoft RDS) and PowerShell scripting skills
- Full UK driving licence and own vehicle (mileage reimbursed)
- Excellent communication skills and a customer-first approach
Desirable
VoIP management, Hyper-V/server management, cloud migrations, technical documentation experience.
Why Apply?
- 32 days annual leave (increasing with service)
- Free gym membership
- Company pension scheme
- Funded training and industry certifications
- Supportive culture with a focus on personal growth and development
Working Arrangements
- Full-time, 37.5 hours per week, Monday–Friday
- Based from the North Shields office with regular client site visits
- Travel primarily within the North East (mileage paid at 45p per mile)
Interested in developing your career in a supportive IT services environment? Apply now to learn more.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance
#J-18808-Ljbffr
System Engineer employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, troubleshooting successes, and any technical documentation you've written. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to system engineering. Practise explaining your thought process clearly, as communication is key in this role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Windows and Microsoft 365, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how you can contribute to our team. Share specific examples of your troubleshooting successes or projects you've been involved in.
Show Off Your Communication Skills: Since this role is customer-focused, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Careers Plus
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the technology stack mentioned in the job description. Familiarise yourself with Windows desktop and server troubleshooting, Microsoft 365 administration, and networking concepts like IPv4 and VLANs. Being able to discuss these topics confidently will show that you're technically well-rounded.
✨Show Off Your Customer Focus
Since the role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about specific situations where you resolved issues for clients or helped colleagues. This will demonstrate your commitment to a customer-first approach.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice how you would troubleshoot common technical issues or manage IT infrastructure problems. This will help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team structure, ongoing projects, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your career goals.
