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- Tasks: Support the development and improvement of IT and digital services in a collaborative environment.
- Company: Join an established public sector organisation making a real impact in the community.
- Benefits: Enjoy a competitive salary, hybrid working options, and the chance to shape digital services.
- Why this job: Be part of a transformative journey, enhancing user experiences and driving innovation.
- Qualifications: Experience with ITIL service management and Agile environments is essential.
- Other info: This is a 12-month contract role based in Newcastle with flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities.
You should have experience with:
- ITIL-aligned service management
- Writing service design packages and support models
- Supporting the transition of services into live operation
- Working with delivery teams in Agile or project-led environments
- Engaging with technical and non-technical stakeholders
This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview.
Service Design Analyst employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on ITIL-aligned service management. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Brush up on your Agile methodologies, as experience in Agile environments is crucial for this position. Consider discussing any relevant projects you've worked on that utilised Agile practices during your conversations with us.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with both technical and non-technical stakeholders. This will showcase your ability to bridge gaps between different teams and ensure service design meets diverse needs.
✨Tip Number 4
Think about your experience in writing service design packages and support models. Be ready to discuss specific instances where your documentation has contributed to successful service transitions or improvements.
We think you need these skills to ace Service Design Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Design Analyst position. Tailor your application to highlight your relevant experience in ITIL-aligned service management and service design documentation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Agile methodologies and working with both technical and non-technical stakeholders. Provide specific examples of how you've supported the transition of services into live operations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for digital transformation and your process-driven approach. Mention how your skills align with the organisation's objectives and how you can contribute to their service design efforts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Design Analyst role.
How to prepare for a job interview at Careers Plus
✨Understand Service Design Principles
Familiarise yourself with the key principles of service design, especially in the context of ITIL. Be prepared to discuss how these principles can be applied to meet user needs and business objectives.
✨Showcase Your Documentation Skills
Since the role involves writing service design packages, bring examples of your previous documentation work. Highlight your ability to create clear and concise service design documents that align with operational requirements.
✨Demonstrate Stakeholder Engagement
Prepare to discuss your experience in collaborating with both technical and non-technical stakeholders. Share specific examples of how you’ve successfully engaged with different teams to ensure service readiness.
✨Highlight Agile Experience
If you've worked in Agile environments, be ready to explain your role in those settings. Discuss how you contributed to service transitions and supported go-live activities, showcasing your adaptability and teamwork.
