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- Tasks: Support the development and improvement of IT and digital services in a collaborative environment.
- Company: Join an established public sector organisation making a real impact in the community.
- Benefits: Enjoy a competitive salary, hybrid working options, and the chance to shape digital services.
- Why this job: Be part of a transformative journey, enhancing user experiences and driving innovation.
- Qualifications: Experience with ITIL, service design documentation, and Agile methodologies is essential.
- Other info: This is a 12-month contract role based in Newcastle with flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services.
You’ll work across teams to ensure service design meets user needs, business objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities.
You should have experience with:
- ITIL-aligned service management
- Writing service design packages and support models
- Supporting the transition of services into live operation
- Working with delivery teams in Agile or project-led environments
- Engaging with technical and non-technical stakeholders
This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview.
Service Design Analyst employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on ITIL-aligned service management. Being able to discuss how you've applied these principles in past experiences will demonstrate your suitability for the position.
✨Tip Number 2
Brush up on your Agile methodologies. Since the role involves working with delivery teams in Agile environments, being able to articulate your experience in Agile projects will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous work in service design documentation and support models. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Engage in networking opportunities within the public sector or digital transformation communities. Building connections can provide insights into the organisation's culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Service Design Analyst
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Design Analyst position. Understand the key responsibilities and required skills, such as ITIL-aligned service management and experience in Agile environments.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your background in service design, stakeholder engagement, and any previous roles that involved digital transformation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of user needs. Mention specific examples from your past work that demonstrate your ability to support service readiness and transition into live operations.
Highlight Collaboration Skills: In your application, make sure to mention your experience working with both technical and non-technical stakeholders. Provide examples of how you have successfully collaborated across teams to achieve business objectives.
How to prepare for a job interview at Careers Plus
✨Understand Service Design Principles
Familiarise yourself with the key principles of service design, especially in the context of ITIL. Be prepared to discuss how these principles can be applied to meet user needs and business objectives.
✨Showcase Your Documentation Skills
Since the role involves writing service design packages, bring examples of your previous documentation work. Highlight your ability to create clear and concise service design documents that align with operational requirements.
✨Prepare for Stakeholder Engagement
Think about your experiences working with both technical and non-technical stakeholders. Be ready to share specific examples of how you’ve successfully collaborated with diverse teams to achieve project goals.
✨Demonstrate Agile Experience
As the role requires working in Agile environments, prepare to discuss your experience with Agile methodologies. Share how you've contributed to projects in such settings and how you adapt to changing requirements.
