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- Tasks: Lead and develop a dynamic IT support team while managing incident resolution.
- Company: A growing tech company in Newcastle upon Tyne with a modern approach.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Shape IT processes and make a real impact in a Microsoft-focused setting.
- Qualifications: Strong technical background and proven leadership experience in IT.
- Other info: Exciting opportunity for growth in a fast-paced tech landscape.
The predicted salary is between 42000 - 60000 £ per year.
A growing technology company is looking for an IT Team Lead in Newcastle upon Tyne to manage and develop a 1st and 2nd line IT support function. The role involves hands-on leadership, overseeing incident management, and ensuring service quality.
Candidates should have a strong technical background, experience in leading IT teams, and excellent communication skills. This is a great opportunity to shape processes in a modern Microsoft-focused environment, balancing leadership with technical delivery.
IT Team Lead – Service Desk & Tech Delivery in Newcastle upon Tyne employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Lead – Service Desk & Tech Delivery in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical expertise and leadership experience. Share specific examples of how you've improved service quality or managed incidents effectively.
✨Tip Number 3
Prepare for the interview! Research the company and its tech stack, especially if they focus on Microsoft technologies. Be ready to discuss how your background aligns with their needs and how you can contribute to shaping their IT processes.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the IT Team Lead position. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace IT Team Lead – Service Desk & Tech Delivery in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in leading IT teams. We want to see how you've managed and developed support functions in the past, so share specific examples that showcase your hands-on leadership style.
Get Technical: Since this role is all about balancing leadership with technical delivery, don’t shy away from showcasing your strong technical background. Mention any relevant technologies or tools you’ve worked with, especially in a Microsoft-focused environment, to show us you’re the right fit.
Communicate Clearly: Excellent communication skills are key for this position. In your written application, aim for clarity and conciseness. We appreciate well-structured responses that convey your thoughts effectively, so keep it professional yet approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Careers Plus
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies. Be ready to discuss specific tools and processes you've used in previous roles, as this will show your hands-on experience and ability to lead a tech team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led IT teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your leadership skills and your ability to manage a 1st and 2nd line support function.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to follow your experiences and insights.
✨Understand Incident Management
Familiarise yourself with incident management processes and best practices. Be prepared to discuss how you would handle various scenarios, ensuring service quality while balancing leadership and technical delivery. This will show that you’re not just a techie but also a strategic thinker.
