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For Companies At a Glance
- Tasks: Provide tech support to users via phone, email, or in-person.
- Company: Join a thriving employee-owned managed service provider in the Northeast.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Why this job: Be part of a supportive team making a real impact in local businesses.
- Qualifications: 2+ years in IT support, with skills in Windows, macOS, and networking.
- Other info: Certifications like CompTIA A+ or MCSA are a bonus!
The predicted salary is between 26000 - 32000 £ per year.
Gateshead (Hybrid)
Salary: £26,000 – £32,000 per annum, depending on experience
Full-time, Permanent
Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which has supported local businesses for over 20 years and has no chance of slowing down.
- Provide technical assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals, including printers and scanners.
- Assist in managing and troubleshooting network issues, including LAN, WAN, and internet connectivity.
- Assist in onboarding and training new employees on IT systems and best practices.
Minimum of 2 years of experience in IT support or a similar role.
Proficiency in Windows and macOS operating systems, experience with network administration, and familiarity with cloud-based services such as Azure and AWS.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Customer Service: A customer-oriented attitude with a focus on delivering top-notch support.
IT Support Specialists employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialists
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, macOS, Azure, and AWS. Having hands-on experience or even personal projects that showcase your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong focus on delivering excellent support. Consider preparing examples of how you've successfully resolved issues for users in the past, demonstrating your ability to communicate effectively and empathetically.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and the specifics of the IT support role, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest trends and best practices in IT support. Being knowledgeable about emerging technologies and common troubleshooting techniques will not only boost your confidence but also impress the hiring team during discussions.
We think you need these skills to ace IT Support Specialists
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. Emphasise your proficiency in Windows and macOS, as well as any network administration skills you possess. Include specific examples of how you've provided technical assistance in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your passion for IT support. Mention your experience with cloud-based services like Azure and AWS, and how you can contribute to the company’s mission of supporting local businesses.
Highlight Relevant Certifications: If you have certifications such as CompTIA A+, Network+, or MCSA, make sure to include them prominently in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Careers Plus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and macOS operating systems, as well as any relevant certifications like CompTIA A+ or MCSA. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since the role requires a customer-oriented attitude, think of instances where you provided exceptional support. Be ready to explain how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with the Company
Research the managed service provider and understand their services and values. This will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot network issues or assist new employees with IT systems, and outline your thought process clearly.
