Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support to users via phone, email, or in-person.
- Company: Join a thriving employee-owned managed service provider in the Northeast.
- Benefits: Enjoy a competitive salary and hybrid work options.
- Why this job: Be part of a supportive culture with over 20 years of local impact.
- Qualifications: 2+ years in IT support, proficiency in Windows/macOS, and relevant certifications preferred.
- Other info: Opportunity to train new employees and enhance your skills.
The predicted salary is between 26000 - 32000 £ per year.
Gateshead (Hybrid)
Salary: £26,000 – £32,000 per annum, depending on experience
Full-time, Permanent
Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which has supported local businesses for over 20 years and has no chance of slowing down.
- Provide technical assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals, including printers and scanners.
- Assist in managing and troubleshooting network issues, including LAN, WAN, and internet connectivity.
- Assist in onboarding and training new employees on IT systems and best practices.
Minimum of 2 years of experience in IT support or a similar role.
Proficiency in Windows and macOS operating systems, experience with network administration, and familiarity with cloud-based services such as Azure and AWS.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Customer Service: A customer-oriented attitude with a focus on delivering top-notch support.
IT Support Specialist - Full time employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Full time
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, macOS, Azure, and AWS. Having hands-on experience or even personal projects that showcase your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong focus on delivering excellent support. Consider preparing examples of how you've successfully resolved issues for users in the past, highlighting your communication and problem-solving abilities.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work in managed service providers. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Research the company culture of the employer. Since they are an employee-owned company, understanding their values and how they support local businesses can help you tailor your approach during interviews and demonstrate your alignment with their mission.
We think you need these skills to ace IT Support Specialist - Full time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided technical assistance. Emphasise your proficiency in Windows and macOS, as well as any network administration experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and technical expertise, especially in troubleshooting hardware and software issues.
Highlight Relevant Certifications: If you have certifications like CompTIA A+, Network+, or MCSA, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could be through specific projects or situations where you helped end-users overcome challenges.
How to prepare for a job interview at Careers Plus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and macOS operating systems, as well as any relevant certifications like CompTIA A+ or Network+. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since the role requires a customer-oriented attitude, think of instances where you provided exceptional support. Be ready to explain how you handle difficult situations and ensure user satisfaction.
✨Familiarise Yourself with the Company
Research the managed service provider and understand their services and client base. This will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would troubleshoot common IT issues, such as network connectivity problems or software installation challenges.
