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For Companies At a Glance
- Tasks: Provide top-notch IT support, resolving hardware and software issues for users.
- Company: Join a supportive team in a dynamic IT environment.
- Benefits: Enjoy a competitive salary, car allowance, and mileage reimbursement.
- Why this job: Kickstart your IT career with structured learning and growth opportunities.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Clear path to progress into a field engineer role.
The predicted salary is between 26000 - 29000 £ per year.
This range is provided by Careers Plus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Careers Plus
Working pattern: Office based with regular client site work
Contract: Permanent, full time
Salary: £26,000-£29,000 plus £300 per month car allowance and mileage at 45p per mile
About the role
You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role includes structured learning and a clear path to progress into a field engineer position.
What you will do
- Deliver friendly, professional support across phone, portal and email
- Log and manage tickets with accurate notes, priority and status updates
- Diagnose and resolve Windows and macOS issues, printers and peripherals
- Administer Microsoft 365 including SharePoint, OneDrive and Outlook
- Monitor Datto RMM, respond to alerts, perform remote remediations and patching tasks
- Set up new starters, user accounts and permissions, and maintain asset records
- Support basic server and infrastructure tasks under guidance
- Configure and support VoIP where required
- Escalate incidents and problems in line with SLAs, and follow through to closure
- Produce clear knowledge articles and keep process guides current and relevant
- Visit client sites for scheduled work or urgent issues, representing the business professionally
What you will bring
- Excellent communication and a genuine customer service mindset
- Experience in an IT support role with ticket ownership and SLA awareness
- Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook
- Confident troubleshooting on Windows and macOS
- Full UK driving licence and willingness to work on client sites regularly
- Server and infrastructure exposure, for example Windows Server, AD, basic networking
- Experience with VoIP platforms
- Familiarity with Datto RMM or similar remote management tools
- CompTIA, Microsoft or ITIL certifications, or a plan to achieve them
Benefits and support
- £300 per month car allowance
- Mileage reimbursed at 45p per mile
- Training plan toward field engineer duties and relevant certifications
- Supportive team culture, clear processes and documented runbooks
- Short screening call with Careers Plus
- Technical interview and practical troubleshooting exercise
- Final meeting and an introduction to the field team
Click Apply, in your interested!
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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IT Support Engineer employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your Windows and macOS troubleshooting, and make sure you know your way around Microsoft 365. We want to see you confidently tackle those common issues during the interview.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for users, we need to see that you can communicate clearly and professionally. Role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Familiarise yourself with ticketing systems and SLAs. Knowing how to log and manage tickets effectively will give you an edge. We love candidates who can demonstrate their understanding of these processes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to take on the challenge.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since you'll be the first point of contact for users, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond to help others in previous roles.
Be Specific About Your IT Experience: When detailing your IT support background, be specific about the tools and systems you've worked with. Mention your hands-on experience with Microsoft 365, Windows, and macOS, as well as any ticketing systems you've used.
Keep It Professional Yet Friendly: Your application should reflect the friendly and professional support we value at StudySmarter. Use a conversational tone while maintaining professionalism to show that you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Careers Plus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS troubleshooting, as well as Microsoft 365 administration. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with a friendly attitude.
✨Familiarise Yourself with Datto RMM
If you have experience with Datto RMM or similar tools, be prepared to talk about it. If not, do a bit of research beforehand so you can discuss how you would monitor alerts and perform remote remediations.
✨Prepare for Practical Exercises
Expect a technical interview and possibly a practical troubleshooting exercise. Practice common scenarios you might face in the role, like logging tickets or diagnosing issues, so you can demonstrate your problem-solving skills effectively.
