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For Companies At a Glance
- Tasks: Provide top-notch IT support to staff and students in a vibrant school environment.
- Company: Reputable organisation in the education sector with a supportive culture.
- Benefits: Great perks like a pension scheme, lunch allowance, and free parking.
- Why this job: Make a real difference in education while working with tech every day.
- Qualifications: Experience in IT support and strong communication skills are a must.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
An established and well regarded organisation within the education sector is looking to appoint an IT Technician to provide high quality IT support across a secondary school environment and wider foundation.
This is a varied, hands on role supporting staff and students, working closely with senior leadership and the wider IT team to ensure technology is reliable, secure, and supports teaching and learning effectively. The role is site based in Gateshead and forms part of a central IT and Digital Services team, reporting directly to the Network Manager.
The Role
- Providing first and second line IT support to staff and students
- Supporting classroom and administrative technology
- Working closely with senior leadership, teaching staff, and IT colleagues
- Maintaining and troubleshooting hardware, software, and user accounts
- Supporting IT service delivery across multiple school sites where required
- Assisting with training and support of IT staff to maintain high service standards
- Acting as a positive role model within a school environment
The Person
This role will suit someone who enjoys working in a fast paced, people focused environment and takes pride in delivering a reliable and friendly IT service. You will ideally bring:
- Previous experience in an IT support or technician role
- Strong communication skills and a customer focused approach
- Confidence working with a wide range of users, including students and senior staff
- A proactive, positive attitude and strong work ethic
- An interest in working within the education sector
In return, the organisation offers a supportive working environment and a strong benefits package, including:
- Defined benefit pension scheme
- Daily lunch allowance
- Free on site parking
- Employee Assistance Programme
- Access to an exclusive benefits hub
- Cycle to work scheme
- Funded eye tests and glasses for DSE users
- Enhanced sick pay, maternity leave, and paternity leave subject to length of service
- Family friendly policies that support work life balance
Safeguarding
This role involves working within an educational environment. Appointment will be subject to an enhanced DBS check and relevant safeguarding procedures, in line with statutory guidance.
IT Technician in Gateshead employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Gateshead
✨Tip Number 1
Network like a pro! Reach out to current IT Technicians or staff in schools and ask for a chat. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your tech know-how during interviews. Bring examples of how you've solved problems in the past or even offer to troubleshoot a hypothetical issue on the spot.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you email. It shows you're genuinely interested in the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives you a better chance of being noticed by recruiters who are looking for candidates just like you.
We think you need these skills to ace IT Technician in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience in IT support and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in the education sector and how your customer-focused approach makes you a great fit for the role. Let us know what excites you about this opportunity!
Show Off Your Communication Skills: Since you'll be working closely with staff and students, it's important to demonstrate your strong communication skills. In your application, give examples of how you've effectively communicated in previous roles, especially in a tech support context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Careers Plus
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as the specific technologies used in educational settings. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
As an IT Technician, you'll be interacting with staff and students regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues effectively or helped someone understand a tech problem.
✨Understand the Education Sector
Research the organisation and its role within the education sector. Be ready to discuss how technology can enhance teaching and learning. Showing that you understand the unique challenges faced by schools will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the IT team, the technologies they use, and their approach to supporting staff and students. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
