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- Tasks: Support users by managing accounts, troubleshooting issues, and preparing tech equipment.
- Company: Join an award-winning fintech company that values innovation and people-first service.
- Benefits: Enjoy a dynamic work environment with opportunities for learning and development.
- Why this job: Be part of a team making waves in fintech while having a real impact on IT systems.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: A full UK driving licence is required for occasional site visits.
The predicted salary is between 24000 - 36000 £ per year.
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This range is provided by Careers Plus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Careers Plus
Permanent | Full-Time | High-Growth Tech-Driven Business
Are you passionate about IT support and thrive in fast-paced, collaborative environments? An award-winning, high-growth financial technology business is on the lookout for a driven IT Technician to join its Newcastle-based Service Desk team.
This is an exciting opportunity to be part of a dynamic, forward-thinking organisation that values innovation, continuous improvement, and people-first service delivery.
What You\’ll Be Doing
- Manage user accounts and permissions via Active Directory, Exchange & Microsoft 365
- Troubleshoot hardware/software issues and resolve connectivity problems
- Prepare and rebuild laptops, install job-specific software, and support AV tech in meeting rooms
- Manage telephony systems (Skype for Business & 8×8), including call groups and IVR setups
- Document procedures and assist in IT training for apprentices and colleagues
What We\’re Looking For
- Previous experience in an IT support/service desk role
- Excellent communication and problem-solving skills
- Confident supporting remote users and delivering high-quality customer service
- Familiarity with Microsoft 365, Active Directory, Exchange, VPN access & mobile device support
- A flexible, team-focused, and enthusiastic approach
- Full UK driving licence (occasional site visits required)
Why Join?
This is more than just a tech support role — it\’s a chance to be part of an energetic company making real waves in the fintech space. You’ll work in a supportive, ambitious team that encourages learning and development, with the tools and freedom to make an impact.
Ready to play a key role in supporting cutting-edge IT systems at a business where your work really matters?
Apply now and let’s talk!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Software Development, IT Services and IT Consulting, and Financial Services
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1st Line Engineer employer: Careers Plus
Contact Detail:
Careers Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and telephony systems like Skype for Business. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past IT support scenarios where you successfully resolved issues. This will demonstrate your ability to handle the troubleshooting tasks expected in the role.
✨Tip Number 3
Since the role involves supporting remote users, practice articulating how you would approach providing excellent customer service in a remote setting. Think about communication strategies and tools you would use to ensure effective support.
✨Tip Number 4
Research the company culture and values of the organisation. Be prepared to discuss how your personal values align with theirs, especially regarding innovation and continuous improvement, which are key aspects of their work environment.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your familiarity with Microsoft 365, Active Directory, and troubleshooting skills, as these are key for the 1st Line Engineer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved technical issues or provided excellent customer service.
Highlight Soft Skills: In your application, don't forget to mention your communication and problem-solving skills. These are crucial for delivering high-quality customer service, especially when supporting remote users.
Show Enthusiasm for the Company: Research the company and express your excitement about joining a dynamic, innovative team in the fintech space. This will demonstrate your genuine interest in the role and the organisation.
How to prepare for a job interview at Careers Plus
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT support or service desk environments. Highlight specific examples of how you've successfully resolved hardware and software issues, as well as your experience with tools like Active Directory and Microsoft 365.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios that test your problem-solving abilities. Think through your approach to troubleshooting connectivity problems or managing user accounts, and explain your thought process clearly.
✨Emphasise Communication Skills
Since this role involves supporting remote users, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms and be ready to share examples of how you've provided excellent customer service in past roles.
✨Express Enthusiasm for Continuous Learning
This company values innovation and continuous improvement, so show your eagerness to learn and grow. Discuss any relevant training or certifications you've pursued and express your interest in further developing your skills in a fast-paced environment.
