At a Glance
- Tasks: Ensure vessel safety, provide excellent customer service, and support the Captain on the River Thames.
- Company: Join City Cruises UK, a leader in unforgettable experiences on the water.
- Benefits: Competitive salary, career development opportunities, and a vibrant team culture.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of an exciting tourism industry and create magical moments for passengers.
- Qualifications: Experience as a Mate on passenger vessels and strong communication skills.
The predicted salary is between 29907 - 29907 £ per year.
Job Description
This is a full time, permanant position paying a salary of £29,907.43 per year.
Company Summary
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.
We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary
As a Mate, you will bring knowledge of vessel maintenance and interpersonal skills to our team.
In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team!
- Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and looked after at all times.
- Support the Captain in onboard safety training for all crew members.
- To navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws and as directed by Captain.
- Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS.
- To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
- To support the Captain in conducting a safety crew briefing every morning for tripping and functions before commencing service to the public.
- To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
- To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- To report any maintenance checks or incidents as per the Company’s SMS to the Captain.
- Support the Captain in checking the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- To provide passengers with a commentary through the City Cruises’ sightseeing journey and give them a magical experience along the River Thames.
- To give our passengers the best customer experience whilst sightseeing with City Cruises’.
- Lead by example and support the Captain to manage all crew on the vessel are well presented and groomed in Company uniform at all times when representing
- City Cruises’ and serving to the public.
- To promote to onboard sales and other Company products as directed.
Experience/Knowledge
Required
- Experience operating as Mate on passenger vessels.
- Knowledge of vessel maintenance and vessel engineering.
- Worked on a boat or in the maritime industry for at least 1 year as a full-time mate.
It is a requirement of this role that any successful applicant must be signed off on the following vessels within their probationary period: MV Westminster, Mayflower Garden, Jessica, Amy, Princess Rose, City Alpha, City Gamma and the Millennium of London.
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
- Experience working within the hospitality industry.
- To promote brand image of City Cruises’.
- Experience of River Thames commentary/guiding.
- Signed off on the City Cruises Sightseeing and Charter fleets. If not, then this will be completed within the probationary period.
Personal Skills Required
- Use excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- To be able to write and speak English to the level required for the role.
- Act with integrity at all times.
- Approach everything with integrity with what you do.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- Work with empathy.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- Reliable.
- Due to the nature of the role, time keeping is very important and the suitable person will be required to attend work on a punctual basis.
- Highly organized.
- Able to work under direction and follow the chain of command.
- Is able to work under direction.
- To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfill other tasks that fall within your post as required.
- Company focused.
- Self-motivated.
- Problem solver with the ability to offer solutions
Marine Operations – Mate I employer: Careers On The Thames
As a Marine Engineer at Thames Clippers, you will join a dynamic team dedicated to delivering safe and efficient vessels in the heart of London. Our commitment to employee growth is reflected in our supportive work culture, where safety and innovation are paramount, and we offer opportunities for technical development and career advancement. With a unique location at Trinity Buoy Wharf and access to state-of-the-art facilities, you'll be part of a forward-thinking company that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Marine Operations – Mate I
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We think you need these skills to ace Marine Operations – Mate I
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Careers On The Thames, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into Careers On The Thames. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Careers On The Thames
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Careers On The Thames.
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