Bilingual Disability Management Specialist (*1 Year Contract*) in Leominster

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

The Disability Management Specialist plays a key role in supporting employees through occupational and non-occupational disability leaves, with a focus on stay-at-work and return-to-work programs, claims coordination, and workplace accommodations. This role collaborates with employees, managers, insurers, healthcare providers, and benefits partners to ensure a supportive, timely, and compliant disability management experience.

This position requires fluency in both English and French to support employees and managers across CAPREIT with a strong focus on the QC portfolio.

This is a 1-year, part-time, contract position with a minimum requirement of 24 hours per week.

Key Responsibilities:

Disability Case Management & Claims Administration

• Assist in management of disability cases, maintain documentation, and ensure proactive follow-up.
• Liaise with insurers, submit documentation, and track claim outcomes.
• Maintain case files, prepare reports, and identify trends.
• Provide clear guidance to employees and managers on leave processes, documentation requirements, and Return-to-Work expectations.

Return-to-Work & Stay-at-Work Support

• Assist with implementation of Return-to-Work plans, coordinate modified duties, and monitor progress.
• Identify early intervention opportunities for stay-at-work strategies and recommend workplace adjustments.
• Facilitate medical and non-medical accommodations and support managers in implementation.

Benefits Administration & Employee Support

• Provide guidance on benefit entitlements related to disability leaves (STD, LTD, CNESST), assist employees in navigating benefit processes, and coordinate with benefits providers to ensure accurate and timely information.
• Respond to employee inquiries regarding extended health, dental, vision, paramedical coverage, life and AD&D insurance, and other benefit programs; help employees understand coverage details, eligibility, claim submission processes, and provider requirements; elevate complex issues to the benefits team or provider as needed.

Stakeholder Communication & Service Delivery

• Provide services and communication in both English and French.

Qualifications:

• Strong knowledge of Quebec legislation, including CNESST processes, provincial human rights requirements, and applicable privacy obligations.
• Excellent communication skills with the ability to support employees experiencing health-related challenges.
• Demonstrated ability to manage confidential information with discretion.
• Post-secondary education in Human Resources, Rehabilitation, Occupational Health, or related field.
• 3 years of experience in disability management, benefits administration, or claims coordination.
• Proficiency with case management systems and Microsoft Office.
• Fluency in English and French (spoken and written) required.

Compensation & Work Arrangement:

• Competitive Hourly Rate: $33.00-$39.00 per hour.
• Hybrid Work Model.