SVP of Admin Services

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Admin Services is a critical component in Tide’s strategy to provide SMEs a strong business management platform. Our mission is to simplify and automate the essential administrative and financial workflows that SMEs rely on to run their businesses and enable them to focus on growth rather than operational complexity. The Admin Services vertical spans multiple high-impact verticals, including:

• Invoicing
• Payroll
• Expense management
• Business registrations and compliance
• Accounting and tax

Collectively, these services form the backbone of how businesses manage their day-to-day operations. With strong early traction and a large, underserved market opportunity, we are focused on building a scalable, high-margin, and deeply embedded and connected platform of admin solutions. Over the next phase of growth, we aim to:

• Scale each product line into meaningful standalone revenue lines
• Leverage automation and emerging technologies (including AI) to transform service delivery
• Expand across key international markets
• Build a highly effective, multi-layered organisation to support long-term growth

We are seeking a commercially driven, enterprise-minded SVP of Admin Services to lead and scale this multi-product division into a category-defining business. This is a senior CEO-style role, with ownership of strategy, execution, and financial performance across multiple product lines. You will be responsible for continuing to make Admin Services a high-growth business within Tide’s product suite, while ensuring operational excellence and a seamless member experience. You will operate as a business owner first, with a strong emphasis on commercial strategy, market expansion, and breaking through execution barriers leveraging your leadership team for deep product and domain expertise.

As SVP of Admin Services, your responsibilities will include:

• Strategic Leadership & P&L Ownership: Define the vision and strategy across all Admin Services product lines, owning full P&L accountability and driving growth, profitability, and long-term scalability.
• Product Line Expansion: Scale existing services such as invoicing, payroll, expense management, registrations and accounting & tax into meaningful business lines, while identifying and building adjacent opportunities, both in the UK and internationally.
• Commercial & Go-to-Market Ownership: Own pricing, packaging, monetisation, and distribution strategies. Drive acquisition, engagement, retention, and cross-sell across the portfolio.
• Team Leadership & Organisation Building: Build and lead a high-performing, multi-layered team, with strong leadership across product, operations, and commercial functions.
• Operational Excellence: Establish scalable processes across onboarding, servicing, compliance, and support, ensuring high reliability and efficiency.
• Technology & AI Enablement: Leverage automation and emerging technologies, including AI, to transform service delivery and improve efficiency.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Finance, Risk, Legal, and Marketing teams to execute the division’s strategy.
• Market & Customer Insight: Develop a deep understanding of SME needs, competitive landscape, and regulatory environment to inform strategy and innovation.

WHAT WE ARE LOOKING FOR:

• Proven experience operating as a business leader (CEO, GM, or SVP) in a high-growth environment.
• Strong commercial acumen, with a track record of owning and scaling P&L-driven businesses; ideally in a multi-country context.
• Experience in one or more relevant domains such as:

• Accounting / payroll / expense management SaaS for SMEs
• Financial or operational services platforms

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation - Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Access to salary sacrifice benefits – like Nursery (could save up to 47% on fees!) and Cycle to Work discounts
• Health Insurance – Comprehensive Private family insurance plan.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Retirement Planning – Build your retirement fund faster with Tide’s pension scheme on eligible earnings.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices.

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.