At a Glance
- Tasks: Join Tide as a Senior Product Operations Analyst and drive impactful projects.
- Company: Be part of an innovative fintech company transforming small business banking.
- Benefits: Enjoy competitive pay, generous leave, health insurance, and personal development opportunities.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
- Why this job: Make a real difference for SMEs while working with cutting-edge technology.
- Qualifications: 3+ years in finance, consulting, or operations; strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
WHAT WE ARE LOOKING FOR
We’re looking for a data-driven Senior Product Operations Analyst, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Savings & Investment Operations and work with teams from across the company - including Product, Tech, Member Support, Financial Crime, Finance - as well as our partners and Tide Members. As a Senior Product Operations Analyst at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.
As a Senior Product Operations Analyst you’ll be:
- Supporting Product Owners to manage cross functional technical projects
- Engaging with external partners to agree on SLAs and performance
- Interacting with VP/SVP level and presenting research to internal and external audiences
- Acting as the voice of the customer and providing Level 3 support to member support.
- Providing support to the rest of Operations worldwide.
- Guiding the operations community towards constant improvement
WHAT MAKES YOU A GREAT FIT
- You have at least 3 years of work experience in finance, consulting, technology or operations
- You have work experience in the Payments landscape and know the financial market in India.
- You have knowledge around payments settlements and various regulatory guidelines involved in transactional flow
- You are organised – can deliver complex projects spanning multiple work streams and functional areas
- You are experienced with Jira and Confluence, and familiar with customer ticketing systems.
- You have basic understanding on how Card Manufacturing partners and Card Logistics providers.
- You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
- You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
- You have to have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
- You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
- You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
- You are customer-focused and a team player
WHAT YOU’LL GET IN RETURN:
- Competitive Compensation- competitive salary and share options
- Time Off– Generous annual leave on top of bank holidays.
- Parental Leave– Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical– Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance– Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover– Comprehensive accidental and life insurance protection.
- Mental Wellbeing– Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days– Paid days annually for volunteering or personal growth.
- Learning & Development– Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office)– Work from abroad for up to 90 days annually.
- Home Office Setup– Contribution towards setting up your home office
- Laptop Ownership– Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals– Office perks with snacks, coffee, tea, and lunch (location dependent).
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Senior Product Operations Analyst employer: Careers at Tide
Tide is an excellent employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong emphasis on employee growth, we offer opportunities for professional development and the chance to make a significant impact in the rapidly evolving fintech landscape of India. Our flexible workplace model ensures that you can balance your personal and professional life while working alongside passionate individuals dedicated to transforming the payments ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Careers at Tide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Product Operations Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Careers at Tide.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Careers at Tide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Careers at Tide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Careers at Tide.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Careers at Tide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Careers at Tide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
