Senior Product Operations Analyst in London

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

WHAT WE ARE LOOKING FOR

We’re looking for a data-driven Senior Product Operations Analyst, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Savings & Investment Operations and work with teams from across the company - including Product, Tech, Member Support, Financial Crime, Finance - as well as our partners and Tide Members. As a Senior Product Operations Analyst at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.

As a Senior Product Operations Analyst you’ll be:

• Supporting Product Owners to manage cross functional technical projects
• Engaging with external partners to agree on SLAs and performance
• Interacting with VP/SVP level and presenting research to internal and external audiences
• Acting as the voice of the customer and providing Level 3 support to member support.
• Providing support to the rest of Operations worldwide.
• Guiding the operations community towards constant improvement

WHAT MAKES YOU A GREAT FIT

• You have at least 3 years of work experience in finance, consulting, technology or operations
• You have work experience in the Payments landscape and know the financial market in India.
• You have knowledge around payments settlements and various regulatory guidelines involved in transactional flow
• You are organised – can deliver complex projects spanning multiple work streams and functional areas
• You are experienced with Jira and Confluence, and familiar with customer ticketing systems.
• You have basic understanding on how Card Manufacturing partners and Card Logistics providers.
• You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
• You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You have to have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
• You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
• You are customer-focused and a team player

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation- competitive salary and share options
• Time Off– Generous annual leave on top of bank holidays.
• Parental Leave– Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical– Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance– Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover– Comprehensive accidental and life insurance protection.
• Mental Wellbeing– Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days– Paid days annually for volunteering or personal growth.
• Learning & Development– Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office)– Work from abroad for up to 90 days annually.
• Home Office Setup– Contribution towards setting up your home office
• Laptop Ownership– Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals– Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.