Business Finance Specialist (Unsecured)

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide is available for UK, Indian, German and French SMEs. Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly. Over $300 million raised in funding. Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

What we’re looking for:

• We are looking for a Business Finance Specialist (Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations.
• Taking the time to understand about the businesses you engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need.

Some of the things you’ll be doing:

• Contact, engage and manage our Small Business customers through their application process.
• Build and nurture working relationships with our commercial lending partners.
• Become confident in articulating the Funding Options proposition and service.
• Outbound prospect customers from our CRM.
• Working closely with our Lead Generation team, including providing feedback and advice where appropriate.
• Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market.
• Confidently articulating the different finance options available to customers across multiple business finance product classes.
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce).
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce.
• Keeping up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

What makes you a great fit:

• Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role.
• Experience working in a 360 sales role and/or outbound prospecting experience.
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets.
• You’ll have excellent communication and interpersonal skills.
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive.
• You’ll be obsessive about delivering the highest level of customer service.
• You will be extremely well organised and analytical and work well under pressure.
• You can troubleshoot issues quickly and effectively.
• You will be able to engage and quickly establish strong working relationships.
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

What you’ll get in return:

• Competitive salary.
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing.
• 24/7 Employee Assistance Programme.
• 25 days holiday with the ability to buy extra days.
• We invest in your development with a £1,000 professional L&D budget per year.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution.
• Spacious brand new office in Liverpool street with an all-day snacks bar.
• Enhanced family-friendly leave.
• 24 hours paid volunteering time off per year.
• Flexible working options.
• Sabbatical leave.
• Share options.

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone. At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.