At a Glance
- Tasks: Deliver top-notch customer service and manage orders for aggregates and concrete products.
- Company: Join Hills Quarry Products, a leader in the industry with a supportive team culture.
- Benefits: Enjoy healthcare plans, generous holiday allowance, and exclusive discounts.
- Other info: Opportunities for career growth and personal development await you!
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
Location: Swindon
Salary: £27,054.35 per annum
Hours: 37.5 hours
Contract: Full-time, Permanent
Join Our Team at Hills! We are looking for a Customer Sales Advisor to join our team on site at our office in Swindon. This is a full-time, permanent role with a competitive salary and a fantastic benefits package.
What is the role all about?
As our Customer Sales Advisor, you will play a key role in delivering a first-class customer experience. You’ll handle orders and respond to enquiries for aggregates, concrete, muckaway, and associated products, providing a seamless, professional service to both internal and external customers.
What you will be doing:
- Provide product options, pricing, and quotations to direct sales customers, proactively following up to convert opportunities into sales.
- Generate, coordinate, and secure sales leads and orders to support business growth.
- Manage and coordinate telephone cash sales in collaboration with the Sales Office Supervisor.
- Efficiently receive, record, and process customer orders, ensuring accuracy and timely delivery.
- Liaise with quarries, concrete plants, suppliers, and transport teams to ensure seamless coordination of customer orders.
- Build and develop strong relationships with existing customers, identifying opportunities to grow accounts and enhance customer satisfaction.
What we are looking for:
Essential
- Previous experience in a customer service or customer-facing role.
- Strong attention to detail with a high level of accuracy.
- Excellent listening skills with the ability to understand and respond to customer needs.
- A collaborative team player with a positive and flexible approach.
- Confident communicator with strong verbal and written skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Good administrative and organisational skills.
- Proactive and solution-focused mindset, with the ability to use initiative.
- Strong time management skills, with the ability to prioritise workload effectively.
Desirable
- Previous experience in outbound sales.
Benefits:
- Healthcare Cash Plan - dental, optical, physiotherapy, prescriptions + free 24/7 remote GP for you and your family.
- Award-Winning Online Wellbeing Hub - expert resources to support your mental, physical, and financial wellbeing.
- 24/7 Support - confidential employee assistance programme helpline (managed by an external provider) and up to 6 free counselling sessions every year.
- Family-Friendly Benefits - enhanced maternity and paternity policies, plus life assurance for peace of mind.
- Generous Holiday Allowance - 25 days (rising to 28) with the flexibility to buy or sell days - All manageable via our employee self-service mobile app.
- Good attendance credits - earn good attendance credits which can be traded in for more holiday days.
- Cycle-to-Work Scheme - save money, stay fit, go green.
- Exclusive Discounts - big savings on shopping, dining, gyms, travel, and entertainment.
- Grow Your Career - access to ongoing training and development via our "Learning For All" platform.
- Make a Difference - up to 2 paid volunteering days each year for causes you care about.
- Refer-a-Friend Bonus - cash rewards when you successfully refer a friend.
Equal Employment Opportunity: Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. We are proud to be part of the Disability Confident scheme. During the application process, you will have the option to apply under this scheme should you wish to do so.
Customer Sales Advisor in Swindon employer: Careers at Hills
Hills Quarry Products is an exceptional employer located in Swindon, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including healthcare support, generous holiday allowances, and opportunities for career development, we foster an environment where our team members can thrive both personally and professionally. Join us to be part of a collaborative team dedicated to delivering outstanding customer service while making a positive impact in the community.
