At a Glance
- Tasks: Provide exceptional medical support and advice to patients on their health journey.
- Company: Join Eucalyptus, a pioneering company in personalised health and wellness.
- Benefits: Enjoy a competitive salary, wellness benefits, hybrid working, and 25 days holiday.
- Other info: Be part of a passionate team shaping the future of healthcare in Germany.
- Why this job: Make a real impact on patients' lives while growing your career in a dynamic environment.
- Qualifications: Qualified nurse or pharmacist with 4-5+ years of experience and bilingual in German and English.
The predicted salary is between 35000 - 45000 £ per year.
About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global.
- Supported over 350k patients living with obesity across our 5 markets.
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
What you’ll do (Responsibilities):
- Triage medical enquiries efficiently to ensure excellent patient safety and care is received.
- Provide outstanding medical advice to Juniper patients (by email and phone).
- Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication.
- Proactively engage with patients throughout their treatment journey.
- Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles).
- Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time.
About You (Skills and Experiences)
- Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience.
- Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist.
- Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages).
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise.
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you.
- Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head.
- Trust - patients trust you implicitly because of your experience, your confidence and your manner.
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
So why Eucalyptus?
- Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.
- Helping impact patients lives for the better from the moment you join Euc.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong.
- You’ll be part of the pioneering German Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company.
- You’ll be supported to accelerate your career - Regular feedback alongside our regular performance reviews.
We offer a range of benefits, including:
- 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing).
- Branded merch.
- Regular team events and dinners.
- 25 days holiday + bank holidays.
- Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin).
Compensation
The salary range for this role is €35,000 – €45,000 gross per year, depending on experience and qualifications, plus additional benefits.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings.
Medical Support Associate, DE employer: Careers at Eucalyptus
Eucalyptus is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in the heart of London. With a focus on innovation in digital health, team members benefit from hands-on experience in product management while collaborating with cross-functional squads to make a meaningful impact on patient health. The company fosters a supportive environment that encourages professional development and values diverse perspectives, making it an ideal place for those looking to thrive in their careers.
