At a Glance
- Tasks: Build and manage a network of partners to support patient operations across multiple markets.
- Company: Eucalyptus, part of Hims & Hers, focused on innovative health solutions.
- Benefits: Employee options, flexible work, wellness allowance, and 25 days holiday.
- Other info: Join a vibrant team with opportunities for professional growth and development.
- Why this job: Make a real impact on patient outcomes in a fast-paced, rewarding environment.
- Qualifications: Experience in managing outsourced operations and strong commercial skills.
The predicted salary is between 51300 - 62700 £ per year.
About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- Supporting patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
About the role (what you’ll be doing)
Impact: Our patient support teams handle over a million patient conversations a year across five markets, from our own teams in Manila, Sydney, London and Cape Town. As we launch new markets and grow existing ones, we're building a network of outsourced partners to work alongside those teams: extra capacity for launches and seasonal peaks, coverage in new languages and time zones, and a bench that lets our own teams focus on the work closest to our patients. You'll be the person who builds and runs that network - the partners, the commercials, and the performance standards that hold it all to one bar. This role reports to the Global Patient Operations lead.
Stand up our partner network.
- Evaluate, select and launch BPO partners and delivery hubs that support new market launches and growth: due diligence, commercials, ramp plans and go-lives, typically on six-week cycles.
Own the commercial machinery.
- Contracts, rate cards and seat-level SLAs across every partner; chair the quarterly business reviews; keep terms sharp and relationships strong.
Hold partners to our bar.
- One scorecard across the network, with partner seats measured to the same quality and speed standards our own teams set, so growth never comes at the cost of patient experience. You run the reviews, and you keep them honest.
Plan the peaks.
- January is the biggest event in our calendar; you'll have surge capacity and flex terms agreed with partners before they're needed, so peaks are absorbed by the network rather than carried by stretched teams.
Run the network’s performance rhythm.
- Weekly scorecards, KPI reviews and follow-ups that actually happen - across partners and, while our new global leadership seats land, our internal teams too - so everyone works from one set of numbers.
Work the seams.
- Volume allocation with workforce management, quality sampling with our QA team, service playbooks with the global process owners - the work stays governed by one set of standards whoever’s seat it sits in.
What good looks like in year one:
- New partner hubs live on schedule and supporting our market launches, every partner on a current rate card and SLA set, the January peak absorbed on pre-agreed flex without leaning on our own teams’ goodwill, and no performance breach left unactioned for more than a week.
About you (who you are)
Skills and experience:
- You’ve managed outsourced operations across multiple markets or vendors: contracting, launching, scaling and, when needed, exiting BPO partners.
- You’ve owned the commercial side yourself: rate cards, SLAs and QBRs you ran, with negotiation outcomes you can point to.
- You know contact-centre or support operations deeply enough to read a scorecard critically: forecasting, capacity, quality and speed metrics, and the ways they get gamed.
- You hold people to account with data and keep the relationship warm while you do it.
- You’re comfortable being the first person in a seat: you build the process, the templates and the cadence from scratch, and you like it that way.
Nice to haves:
- Experience standing up new delivery geographies (Latin America, EMEA or similar).
- Healthcare or another regulated industry.
Why join Eucalyptus?
- Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Here’s what makes joining Euc unique:
- Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
- We're on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- You will have high ownership, continuous feedback, and dedicated development support.
- You will collaborate with talented peers to solve complex clinical and operational problems at scale.
What’s ahead in the UK
- Your own stake in the business with our employee options program
- Annual development budget plus 3 days of professional development leave
- Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
- Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
- 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
- A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Vendor & Performance Manager - Global Patient Operations in London employer: Careers at Eucalyptus
Eucalyptus is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to take ownership of their roles and drive impactful financial strategies. With a strong focus on professional development and growth opportunities, particularly in the rapidly expanding European market, team members can expect to thrive in an environment that values innovation and teamwork. Located in Germany, this role offers the unique advantage of being at the forefront of international expansion, allowing you to make a significant contribution to the company's success while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor & Performance Manager - Global Patient Operations in London
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Careers at Eucalyptus before they even hit the job boards!
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✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Careers at Eucalyptus you’re ready to step in and make an immediate impact!
We think you need these skills to ace Vendor & Performance Manager - Global Patient Operations in London
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Vendor & Performance Manager - Global Patient Operations at Careers at Eucalyptus, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Careers at Eucalyptus.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Careers at Eucalyptus. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Careers at Eucalyptus
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Careers at Eucalyptus.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
