Clinical Governance Lead in London

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long‑term care. Eucalyptus is the company behind Juniper, one of the world’s largest weight‑management programs combining GLP‑1 medication with personalised nutrition, movement support, and clinician‑led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined approach to weight management and lifestyle change increases the likelihood of patients losing significant weight during Juniper treatment by four times. Since launching, we’ve grown fast to support millions of patients. In the last 12 months: we grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200. Globally, we grew revenue by more than 120% YoY, while reducing cash burned by 90% YoY, with over $100 M USD raised from global investors such as BOND, NewView, Blackbird and Airtree. What’s next? In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem. We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.

About the role

As Clinical Governance Lead, you will act as the chief guardian of clinical safety and risk within our UK operations and products. You will hold an independent, senior clinical leadership role, shaping and overseeing governance across clinical safety, assurance, incident management, and regulatory compliance. You will act as the Registered Manager for our CQC‑registered services, ensuring that all clinical, digital, and operational risks are proactively managed and mitigated. You will partner closely with clinical, regulatory, engineering, product, commercial, and operations teams to design and maintain robust safety systems, standards, and processes, ensuring that patient safety is never compromised. Your role is pivotal in bridging clinical practice, technology, regulatory regimes, and organisational governance as we continue to scale to hundreds of thousands of patients in the UK and globally.

What you’ll be doing

• Clinical Governance and Quality Management
• Lead the development, implementation, review and continuous improvement of clinical governance frameworks across the UK organisation (including digital, product, operational, and care pathways).
• Own and manage the UK Risk Register, clinical hazard log, safety case reports, critical incident registers, regulatory notifications and safety assurance documentation.
• Oversee the UK Clinical Governance Committee – including preparation, reporting and escalation to the Global Clinical Governance Committee, Executive Leadership Team and Board Risk and Audit Committee.
• Collaborate with the Medical Leadership Team to maintain and update clinical policies, SOPs, and audit standards across all conditions and service lines.
• Provide expert clinical safety input at all phases of system/product lifecycle (design, validation, deployment, maintenance, decommissioning).
• Undertake safety impact assessments, independent reviews, clinical risk reviews, and assurance of third‑party integrations.
• Provide oversight of change management processes from a clinical safety lens, ensuring that safety is embedded in any change or transformation.
• Governance, Assurance & Oversight
• Coordinate appropriate clinical audit coverage and systematic reviews of care quality, safety, prescribing practices and clinical documentation for the UK service by working closely with the Global Clinical Insights team.
• Ensure that clinical insights are translated into actionable performance management and service optimisation practices in collaboration with the UK Operations teams.
• Develop and deliver internal education, training, and awareness on clinical safety, governance, and regulation.
• Define and monitor benchmarks, KPIs, and quality standards, ensuring alignment with internal goals and external regulatory expectations.
• Ensure alignment of policies, standard operating procedures (SOPs), escalation pathways and compliance with broader governance, QA, regulatory, and ethical frameworks.
• Review and approve safety documentation associated with new services, modules, features, systems, or changes.
• Regulatory Compliance and CQC Responsibilities
• Act as the Registered Manager for our CQC‑registered service, ensuring compliance with statutory obligations and oversight of clinical safety.
• Lead CQC inspection readiness and MHRA compliance, ensuring documentation, systems and processes are fully compliant and auditable.
• Work closely with the Superintendent Pharmacist to ensure readiness with GPhC inspections and compliance with regulatory requirements.
• Monitor, investigate, and provide leadership for clinical safety incidents, near misses, and emerging safety signals; lead root cause analyses (PSII), thematic reviews, and corrective actions.
• Act as a thought leader and trusted advisor on safety matters to the senior leadership team, clinical leads, product, technology, and operations teams.
• Influence decision‑making, embed a safety culture, and advocate for risk‑aware innovation.
• Mentor, coach, and if required develop a local safety / clinical governance team.
• Lead or contribute to cross‑functional working groups, change programmes, quality improvement initiatives, and clinical innovation projects.
• Represent the organisation externally on clinical safety matters, maintain awareness of national standards, best practices, emerging regulation, and developments in digital health safety.

About You

• Qualifications & Professional Registration
• Fully registered clinician with a relevant Bachelor’s degree in a healthcare‑related field (e.g., nurse, doctor, or allied health professional) and a current registration (e.g., NMC, GMC, HCPC).
• Significant senior experience in clinical governance, patient safety, risk management, or clinical leadership.
• Master’s degree in Healthcare Administration, Clinical Governance, or Quality Management – desirable.
• Prior experience in roles such as Registered Manager, Nominated Individual, or Clinical Safety Officer in a CQC‑registered or equivalent regulated environment.
• Demonstrated experience working with or applying DCB0129 / DCB0160 standards (or equivalent digital clinical safety standards) – desirable.
• Experience & Skills
• Proven track record in senior clinical safety / governance roles, with hands‑on exposure to CQC compliance and inspection processes such as incident management, risk frameworks, audits, and system‑level oversight.
• Deep expertise in clinical risk management methodologies, safety engineering, hazard analysis, root cause analysis, human factors, and safety assurance.
• Ability to interpret, apply, and translate regulation, standards, evidence, and clinical reasoning into operational systems and practices.
• Strong analytical skills – ability to interpret complex data, identify trends, and propose actionable mitigation.
• Exceptional communication skills: able to interact credibly with clinical, technical, executive, regulatory, and operational stakeholders.
• High level of personal credibility, professionalism, integrity, and independence.
• Strong planning, prioritisation, and time‑management skills; comfortable balancing competing demands in a fast‑paced environment.
• Leadership and influencing skills, including the ability to foster a culture of transparency, continuous learning, and safety first.
• Previous experience in a health‑tech, MedTech, or digital health environment.
• Experience working with external regulators, accreditation bodies, or safety certification processes.
• Experience in education, training, or capacity building in clinical governance/safety domains.

So, why join Eucalyptus?

• Make real impact, fast – We build in the open together, which helps us learn and iterate more quickly to deliver high‑quality outcomes faster than anyone else. Helping impact patients’ lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career – Regular feedback alongside our bi‑annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do – Our talent bar is high, and our work ethic is strong. You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including:
• Your own stake in the business with our employee options program.
• Newly opened HQ in vibrant Old Street, designed for focus and collaboration.
• A flexible hybrid setup: 3 days a week in our Old Street office.
• A monthly wellness allowance, for you to spend on whatever wellness means to you.
• A yearly personal development budget and 3 extra days of leave to continuously up‑skill yourself.
• 25 days holiday + bank holidays with an enhanced parental leave policy.
• A fun office with regular socials including after‑school sport, clubs, cycle kick‑offs, and seasonal parties.
• Your own MacBook and more!

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.