At a Glance
- Tasks: Lead and develop a high-performing Customer Success team across EMEA.
- Company: Join Drata, a mission-driven tech company focused on trust and customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic culture that values trust, speed, and continuous improvement.
- Why this job: Make a real impact by helping customers achieve success with innovative solutions.
- Qualifications: 8+ years in Customer Success, with experience in security or compliance industries.
The predicted salary is between 80000 - 100000 € per year.
Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.
Our Culture & Work Style: At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
- Be a Driver (Owner‐Operator Mentality): Own your work. Improve relentlessly. Deliver results.
- Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.
- Stay Mission-Driven (Customer‐Obsessed): Challenge assumptions. Deliver value. Stay hungry.
If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.
Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
- See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years.
- Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.
- Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.
- Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.
Job Summary: Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high-performing organization that serves both enterprise and commercial customers, drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata.
This is an ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry, along with a proven ability to lead Customer Success teams supporting a range of customer segments and complexity levels.
Because this role is based in EMEA and partners closely with a globally distributed leadership team, the right candidate will also bring a high degree of autonomy, ownership, and self-direction. They should be comfortable making decisions, setting priorities, and driving progress independently during periods of limited time zone overlap.
This position requires working in the London office 2-3 days per week. Candidates must live in the local area.
What you'll do:
- Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA.
- Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact.
- Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region.
- Partner cross-functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advocate for customer needs internally.
- Strengthen and scale customer journeys for both enterprise and commercial accounts, including success planning, executive engagement, value realization, renewal readiness, and growth planning.
- Serve as a senior escalation point for complex customer situations and help the team navigate risk with confidence and urgency.
- Use data to inspect team performance, customer health, renewal outcomes, and expansion trends, and convert those insights into better processes, coverage models, and team execution.
- Help hire, onboard, and develop top talent as the EMEA business continues to grow.
- Operate effectively in a distributed environment, maintaining momentum and alignment even when working independently for long portions of the day.
What you'll bring:
- 8+ years of experience in Customer Success.
Director, Customer Success - EMEA in London employer: Careers at Drata
At Drata, we pride ourselves on being an exceptional employer that fosters a culture of trust, speed, and continuous growth. Our London office offers a dynamic work environment where you can thrive alongside a mission-driven team, with ample opportunities for professional development and collaboration. Join us to make a meaningful impact in the Customer Success space while enjoying the benefits of a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Success - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, and think about how you can contribute to their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your experience in customer success and how it aligns with their needs. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Director, Customer Success - EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about customer success and how it aligns with our mission at Drata.
Tailor Your Experience:Make sure to highlight your relevant experience in security, compliance, or related fields. We’re looking for someone who can bring their unique perspective to our team, so don’t hold back on showcasing your skills!
Be Authentic:We value integrity and authenticity, so be yourself in your application. Share your journey, your challenges, and how you've overcome them. This helps us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Careers at Drata
✨Know Your Stuff
Before the interview, dive deep into Drata's mission and values. Understand how they prioritise trust, customer obsession, and operational efficiency. Be ready to discuss how your experience aligns with these principles, especially in the context of customer success.
✨Showcase Your Leadership Style
As a Director of Customer Success, you'll need to demonstrate your leadership skills. Prepare examples of how you've built high-performing teams and fostered a culture of accountability and empathy. Highlight specific instances where your coaching made a difference.
✨Data-Driven Decision Making
Drata values data insights for driving customer success. Be prepared to discuss how you've used data to improve customer outcomes in previous roles. Bring examples of metrics you've tracked and how they influenced your strategies.
✨Emphasise Autonomy and Ownership
This role requires a high degree of self-direction. Share experiences where you took ownership of projects or initiatives, especially in fast-paced environments. Illustrate how you made decisions independently and drove results without constant oversight.
