At a Glance
- Tasks: Drive customer success and value for strategic accounts while collaborating with various teams.
- Company: Join Drata, a mission-driven tech company focused on trust and customer satisfaction.
- Benefits: Enjoy flexible work hours, competitive salary, health coverage, and professional development support.
- Other info: Experience rapid growth and career advancement in a supportive, dynamic culture.
- Why this job: Be a trusted advisor and make a real impact on customer journeys in a fast-paced environment.
- Qualifications: 4+ years in Customer Success or Consulting, strong communication skills, and data-driven mindset.
The predicted salary is between 76500 - 94500 € per year.
Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.
Our Culture & Work Style At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
- Be a Driver (Owner‐Operator Mentality): Own your work. Improve relentlessly. Deliver results.
- Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.
- Stay Mission-Driven (Customer‐Obsessed): Challenge assumptions. Deliver value. Stay hungry.
If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.
Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer’s business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion.
What you’ll do:
- Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value.
- Capable of managing a Book of Business which could include 100+ customers.
- Create Mutual Action Plans based on the customer’s business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews.
- Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status.
- Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn.
- Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention.
- Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes.
- Leverage available data to drive key actions that deliver value throughout the customer journey.
- Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders.
What you’ll bring:
- 4+ years of Customer Success or Consulting experience.
- 2+ years experience in Security and/or Compliance.
- Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.
- Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment.
- Experience managing a large volume of accounts.
- Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira.
How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.
- Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents.
- Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities.
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries.
- Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment).
- Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change.
Customer Success Manager - EMEA in London employer: Careers at Drata
Drata is an exceptional employer that prioritises employee well-being and growth, offering a comprehensive rewards package that includes 100% health coverage, generous professional development allowances, and flexible time off to ensure a healthy work-life balance. Located in London, our hybrid work model fosters a collaborative environment where employees are empowered to take ownership of their roles, driving meaningful impact while being part of a mission-driven team that values trust, speed, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Drata on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by diving deep into Drata’s mission and values. Be ready to discuss how your experience aligns with being customer-obsessed and driving measurable outcomes. Show us you’re not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your problem-solving abilities and how you’ve driven customer success. We want to hear about your journey and how you can bring that to Drata.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to Drata’s mission can leave a lasting impression. It shows initiative and keeps you top of mind!
We think you need these skills to ace Customer Success Manager - EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and driving value with our platform.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or consulting. We love seeing how your background aligns with our mission and values, so don’t hold back on those achievements!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your key points and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Drata!
How to prepare for a job interview at Careers at Drata
✨Understand the Customer-Obsessed Mindset
Before your interview, dive deep into Drata's mission and values. Familiarise yourself with how they prioritise customer needs and how you can align your experience with their customer-obsessed approach. Be ready to share examples of how you've successfully managed customer relationships in the past.
✨Showcase Your Data-Fuelled Approach
Since this role requires a data-driven mindset, prepare to discuss how you've used data to drive customer success in previous positions. Bring specific examples of metrics you've tracked and how they influenced your strategies. This will demonstrate your analytical skills and ability to leverage insights for customer satisfaction.
✨Prepare for Executive-Level Conversations
As you'll be interacting with executive-level stakeholders, practice articulating complex ideas clearly and concisely. Think about how you would present a Mutual Action Plan or a quarterly business review. Role-play these scenarios with a friend to build confidence and ensure you're ready to impress.
✨Emphasise Your Adaptability and Ownership
Drata values a Driver’s Mindset, so be prepared to discuss times when you've taken ownership of a project or adapted quickly to changes. Highlight your ability to thrive in fast-paced environments and how you've delivered results under pressure. This will resonate well with their culture of continuous improvement and speed.
