Head of IT Operations in Liverpool

There’s a lot going on at Liverpool City Council, as we plan an exciting future for our city. With current work on significant major projects, and many more in the pipeline, their success is underpinned by professional business-focused teams. Talk to us for career-shaping opportunities in a modern organisation and make a lasting impact.

Job Details

• Permanent Full Time
• 35 Hours
• 5 days per week
• Competitive Salary

Job Description

The Head of IT Operations coordinates and manages Council’s Information Technology (IT) Business Applications and Infrastructure Environments. As a SME for Council, the role will provide advice, solutions, recommendations and guidance across cybersecurity, IT Infrastructure, Business Applications and related functions. You will develop and implement cybersecurity policies, procedures, and best practices to protect the organisation’s digital and information assets including conducting regular security audits, vulnerability assessments and penetration testing as well as monitoring the security landscape for emerging threats and vulnerabilities and implementing measures to mitigate these risks.

Review and analyse performance measures, target objectives, business plans and KPIs to evaluate performance against benchmarks and to design, develop and implement ways to reduce costs, improve performance and to deliver high quality service across IT. In this role, you will also manage a team of 5 - staff performance and provide mentoring while encouraging staff to work in a collaborative, learning environment that promotes communication, transfer of knowledge and learning.

About You

• Minimum 7 years of industry experience gained by practical application.
• Relevant formal qualifications in information technology or suitable business orientated degree.
• Certifications in Microsoft technologies, ITIL or ITSM.
• Proven experience in creating and maintaining various technical and operational documents including policies, procedures, user guides, factsheets and documentation.
• Proven experience in implementation of cybersecurity measures, including designing and enforcing robust security protocols.
• Proven experience in the maintenance of IT infrastructure systems, such as performing backups, patch management and hot fixes.
• Proven experience in managing software lifecycles including deployment, maintenance and updates.
• Proven experience in providing mentoring to team members, creating a knowledge and learning environment and developing staff development programs geared toward service desk performance improvement.
• Proven experience in ensuring network system security baselines are met and security improvements are implemented across the LAN/WAN environments.
• Proven experience working in a team-oriented, collaborative environment, with the ability to motivate and inspire others with exceptional customer service orientation.
• Driving License Class C.

Benefits Of Working At LCC

• Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)
• Flexible work arrangements – including flexi time and hybrid working arrangements (with the ability to work some days each week from home).
• Free parking is available nearby, with subsidised parking also on offer.
• Access to a Fitness Passport membership.
• Internal professional Learning and Development.

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential. To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council. All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check.

HOW TO APPLY: Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application. Click here for a copy of the position description.

CLOSING: 30/01/2026. Be part of creating the future, for further information about the position please contact Linda Dsouza, Talent Acquisition Partner at DsouzaL@liverpool.nsw.gov.au.