At a Glance
- Tasks: Lead resilience strategies for real-time payment platforms and ensure critical services are always available.
- Company: Join Mastercard, a global leader in digital payments and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a high-performing team driving innovation in a dynamic environment.
- Why this job: Make a real impact on global payment systems and enhance customer trust.
- Qualifications: Experience in technology resilience, operational management, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
What is the opportunity?: This is an exciting opportunity to support the resilience of 24x7x365 real time payments platforms and services ensuring critical payments remain within defined resilience objectives while supporting continued growth across international market. Resilience is an outcome derived by orchestrating functional, technical and operational SME collaboration and this role will require strong skills in leading those conversations to get to the outcomes and ensure our customer services are always available and recoverable within Impact Tolerances. The successful candidate will become part of a high performing team, dedicated to delivering payment services across the globe, underpinning over 32 billion transactions a year. This role is part of the Operational Resilience Team within Realtime Payments International, with a reporting line into the VP Operational Resilience.
Role Summary: We are seeking a Technology Resilience Lead to support the Real Time Payments International (RTPI) resilience strategy and execution to ensure our product offerings to customers and the resources (technology, data, 3rd parties, people and places) are robust and recoverable during disruptions. The role will have direct impact on customer trust and in country regulatory compliance, will help shape the operating model and embedding, drive improvements across the Products and collaborate with stakeholders across Architecture, Engineering, Products and Operations to embed resilience into every layer of our services. The role is ideal for candidates with a background in technology and operational resilience, infrastructure, IT service operations, major incident management, site reliability or related fields with an aptitude for linking technology delivery to business processes. As an Individual Contributor, you will have significant delivery ownership and stakeholder influence, leading specific activities while contributing meaningfully to the broader team vision and direction to enhance resilience across complex, high volume payment systems in regulated markets.
Key responsibilities:
- Resilience Framework: Support the development, implementation and continuous improvement of the Operational Resilience Framework across RTPI. Ensure alignment with regulatory expectations and Enterprise / RTPI standards. Develop and maintain resilience policies, standards, procedures and governance.
- Critical Services & Dependency Management: Maintain mapping of Important Business Services and supporting technology, data, third parties, people and facilities. Identify and maintain critical dependencies and single points of failure. Assess resilience impacts of new products, markets and technology changes.
- Availability / Recoverability Vulnerability Management: Lead end to end resilience assessments across critical assets of the IBSs. Facilitate workshops to identify resilience weaknesses across all assets. Maintain prioritised resilience risk and vulnerability register. Track remediation plans through to closure with engineering and operations teams.
- Scenario Testing: Support execution of resilience scenario testing. Support development of severe and plausible scenarios covering technology failure, cyber events, cloud outages, third party failures and operational disruptions. Co-ordinate cross functional participation. Capture lessons and confidence in recoverability.
- Resilience by Design: Embed resilience requirements into the service delivery lifecycle. Review architecture and solution designs from a resilience perspective. Provide challenge on resilience controls before production implementation. Promote engineering best practices to improve availability, recoverability and fault tolerance.
- MI and Reporting: Develop resilience KPIs and KRIs. Produce executive dashboards highlighting resilience posture vulnerabilities, testing outcomes and remediation progress. Present updates to senior governance fora.
- Incident Management: Participate in incident management reviews. Ensure lessons learned are translated into measurable resilience improvements.
- Stakeholder Management: Build strong relationships across Engineering, Product, SRE, Operations, Cyber Security, Enterprise Risk, Compliance and Audit. Influence senior stakeholders to improve resilience outcomes without direct authority. Act as a trusted advisor on operational resilience matters.
- Culture & Capability: Drive resilience awareness across engineering and operations teams. Develop role based targeted training and resilience guidance. Promote culture of proactive resilience ownership.
What Success Looks Like (Key Outcomes in Year 1): Rollout vulnerability assessments across Important Business Services. Support delivery of the annual scenario testing programme. Improve remediation completion rates for resilience issues. Increase resilience maturity across engineering and operations teams. Establish meaningful resilience KPIs / KRIs and execute reporting. Demonstrate measurable reduction in critical resilience vulnerabilities.
Required Experience & Skills: Operational & technology resilience delivery experience. Technology risk management. SRE and high availability principles (desirable). ITIL ITSM (desirable). Cyber resilience awareness. Regulatory knowledge (PRA, FCA, DORA). Strong communications. Critical service and dependency mapping. Scenario testing execution. Financial Service and / or Payments experience. Operational resilience tooling.
About You – Key Attributes: We seek a proactive, inquisitive and analytical professional who can operate with minimal supervision and adapt quickly to changing priorities. You should be comfortable challenging the status quo and proposing innovative solutions to improve our resilience processes. A keen eye for detail and quality, coupled with the ability to see the big picture and think strategically about how to enhance service stability, will be critical. Above all, you are a team player who excels at building relationships and rallying diverse stakeholders around a common resilience vision.
Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Technology Resilience Manager employer: CareerOne
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to make a meaningful impact in the world of digital payments. With a strong commitment to employee growth, Mastercard offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to a sustainable economy. Located in a dynamic environment, employees benefit from a diverse and inclusive workplace that values resilience and teamwork, making it an ideal place for those looking to advance their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Resilience Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including CareerOne, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through CareerOne
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at CareerOne. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technology Resilience Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at CareerOne insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to CareerOne that you’re committed to staying ahead in the game.
How to prepare for a job interview at CareerOne
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at CareerOne to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at CareerOne.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
