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- Tasks: Lead customer service, resolve complaints, and collaborate with teams for effective solutions.
- Company: Join a dynamic team in the kitchen and bedroom manufacturing sector.
- Benefits: Enjoy a flexible work environment and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and driving continuous improvement.
- Qualifications: Strong customer service background, ideally with experience in complaint resolution and sales order processing.
- Other info: Proficiency in Microsoft Office is a must; relevant qualifications are a plus.
The predicted salary is between 28800 - 42000 £ per year.
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Serve as the first point of contact for customer complaints, ensuring swift and effective resolution.
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Collaborate closely with Procurement, Sales, Production, and Warehouse teams to drive solutions.
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Escalate issues to the Operations Manager and relevant departmental leads to establish remedial plans.
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Manage and ensure the timely delivery of these remedial plans.
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Provide customers with regular updates and detailed progress reports.
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Create and present key performance indicators (KPIs) to the Board, including metrics such as remedials cost savings, issue logs, RFT (Right First Time) rates, OTIF (On-Time In-Full) rates, and more.
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Analyze data to identify trends and implement solutions for continuous improvement.
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Process sales orders as required.
Reporting to: Operations Manager
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A strong background in customer service, with proven experience in complaint resolution.
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Ideally, experience in the kitchen and bedroom manufacturing sector.
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Proficiency in Microsoft Office, particularly Word and Excel.
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Skills in designing, completing, and delivering customer service KPIs.
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A clear and empathetic communicator, able to build trust with customers and internal stakeholders.
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Numerate, literate, and IT-savvy.
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A flexible, "can-do" attitude, ready to support all areas of the business.
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Relevant customer service qualifications are desirable but not essential.
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Experience in sales order processing is advantageous., * Retail sales: 1 year (preferred)
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Customer Service: 1 year (preferred)
Customer Service Lead employer: Careermakers
Contact Detail:
Careermakers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead
✨Tip Number 1
Familiarize yourself with common customer complaints in the kitchen and bedroom manufacturing sector. Understanding these issues will help you demonstrate your expertise during the interview.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer complaints in the past. Be ready to discuss specific situations where you collaborated with other teams to drive solutions.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being able to analyze data and present KPIs effectively will be crucial for this role.
✨Tip Number 4
Showcase your communication skills by practicing clear and empathetic responses. Building trust with customers and internal stakeholders is key, so think of ways to convey your 'can-do' attitude.
We think you need these skills to ace Customer Service Lead
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your background in customer service and any experience you have in complaint resolution. Mention specific examples that demonstrate your ability to handle customer issues effectively.
Showcase Your Skills: Detail your proficiency in Microsoft Office, especially Word and Excel. If you have experience designing and delivering customer service KPIs, be sure to include that as well.
Communicate Clearly: Since the role requires clear and empathetic communication, use a friendly and professional tone in your application. This will help convey your ability to build trust with customers and internal stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Service Lead position. Mention any relevant qualifications or experiences in the kitchen and bedroom manufacturing sector if applicable.
How to prepare for a job interview at Careermakers
✨Showcase Your Customer Service Experience
Be ready to discuss specific examples from your past roles where you successfully resolved customer complaints. Highlight your ability to empathize with customers and how you turned negative experiences into positive outcomes.
✨Demonstrate Collaboration Skills
Prepare to talk about how you've worked with different teams, such as Procurement or Sales, to solve problems. Share instances where your collaboration led to effective solutions and improved customer satisfaction.
✨Familiarize Yourself with KPIs
Understand key performance indicators relevant to customer service, like RFT and OTIF rates. Be prepared to discuss how you have used data analysis in the past to identify trends and implement improvements.
✨Exhibit a 'Can-Do' Attitude
During the interview, convey your flexibility and willingness to support various areas of the business. Share examples that illustrate your proactive approach and readiness to tackle challenges head-on.