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- Tasks: Lead customer service, resolve complaints, and collaborate with teams for effective solutions.
- Company: Join a dynamic team in the kitchen and bedroom manufacturing sector.
- Benefits: Enjoy a flexible work environment and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and driving continuous improvement.
- Qualifications: Strong customer service background, ideally with experience in complaint resolution and sales order processing.
- Other info: Proficiency in Microsoft Office is a must; relevant qualifications are a plus.
Customer Service Lead – Greater Manchester Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester. Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. Our client’s plans are to be ready for further growth and this role will be a key driver in delivering the Customer Service aspect of the operation of this business growth. Our client is a growing and major player within the Kitchen and Bedroom manufacturing industry in the North-west. This is a strong and real opportunity to be a key contributor to improving quality performance within the business. Salary: Circa £27,500 per annum Working Hours: Monday – Friday, 8:00 – 16:30 (No Weekends) The Role; * First point of call in dealing with all customer complaints * Maintaining close contact with all the relevant team members throughout the business * Close liaison with the Procurement/ Sales/Production/Warehouse Departments throughout * Escalating to the Operations Manager and relevant departmental leads to agree remedial plan * Managing and ensuring delivery of the relevant timelines relating to these remedial plans * Maintaining communication to the customer with regular updates and progress reports * Create and deliver to the board relevant KIP’s regarding remedials, costs savings, issues log, RFT rates, OTIF rates, costs of repair, and customer escalation risk * Analysing the relevant data to identify trends and solutions * Processing Sales Orders when required Required Skills/Experience; * Customer service background with a clear understanding of dealing with customer concerns, and creating a positive resolution * Advantageous to have experience in the Kitchen and Bedroom manufacturing industry * IT literate (Essential) * Numerate / literate (Essential) * Excellent verbal and written communication skills * Must be conversant with Microsoft Office package, especially Word and Excel * Experience of designing /completing and delivering Customer Service KPI’s * Able to communicate with customers and colleagues to extract and provide relevant information and solutions * ‘Can Do’ and ‘Flexible’ attitude, and be prepared to work with all areas of the business * Customer focussed and able to have a sympathetic/empathetic nature when dealing with customers * Ability to find speedy solutions at minimal cost to the business when dealing with customers, their complaints, and workstream leads * Advantageous to have sales order processing experience * Relevant Customer Service qualifications desirable Simon Acres Recruitment are acting as the employment agency in relation to this vacancy
Customer Service Lead employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead
✨Tip Number 1
Familiarize yourself with common customer complaints in the kitchen and bedroom manufacturing sector. Understanding these issues will help you demonstrate your expertise during the interview.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer complaints in the past. Be ready to discuss specific situations where you collaborated with other teams to drive solutions.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being able to analyze data and present KPIs effectively will be crucial for this role.
✨Tip Number 4
Showcase your communication skills by practicing clear and empathetic responses. Building trust with customers and internal stakeholders is key, so think of ways to convey your 'can-do' attitude.
We think you need these skills to ace Customer Service Lead
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your background in customer service and any experience you have in complaint resolution. Mention specific examples that demonstrate your ability to handle customer issues effectively.
Showcase Your Skills: Detail your proficiency in Microsoft Office, especially Word and Excel. If you have experience designing and delivering customer service KPIs, be sure to include that as well.
Communicate Clearly: Since the role requires clear and empathetic communication, use a friendly and professional tone in your application. This will help convey your ability to build trust with customers and internal stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Service Lead position. Mention any relevant qualifications or experiences in the kitchen and bedroom manufacturing sector if applicable.
How to prepare for a job interview at Simon Acres Group
✨Showcase Your Customer Service Experience
Be ready to discuss specific examples from your past roles where you successfully resolved customer complaints. Highlight your ability to empathize with customers and how you turned negative experiences into positive outcomes.
✨Demonstrate Collaboration Skills
Prepare to talk about how you've worked with different teams, such as Procurement or Sales, to solve problems. Share instances where your collaboration led to effective solutions and improved customer satisfaction.
✨Familiarize Yourself with KPIs
Understand key performance indicators relevant to customer service, like RFT and OTIF rates. Be prepared to discuss how you have used data analysis in the past to identify trends and implement improvements.
✨Exhibit a 'Can-Do' Attitude
During the interview, convey your flexibility and willingness to support various areas of the business. Share examples that illustrate your proactive approach and readiness to tackle challenges head-on.
