Join a Leading Parcel Distribution Company – Customer / Client Services Team
Ready to make your application Please do read through the description at least once before clicking on Apply.
Location: Smethwick, Birmingham
Pay Rate: £12.71 per hour increasing to £13.27 after 12 weeks
Hours: Monday to Friday, 08:00–18:30 (staggered start times, 8-hour shifts)
Office based - Temporary on-going - long term contract
Are you a skilled Customer Service professional with a passion for problem-solving?
Are you available immediately?
Careerlink is currently recruiting experienced individuals to join the Customer Service / Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick – we want to hear from you!
What's in It for You?
Your Day-to-Day Responsibilities
- Monitor and manage email queues, responding to customer/client enquiries and issues within our elite email support system - ensuring timely responses.
- Handling complaints queries via the telephone, email and Chatbot
- Perform track and tracing activities to provide customers with accurate delivery and collection status updates.
- Collaborate with internal teams and potentially communicate with depots for problem resolution.
- Assist in managing an influx of customer calls, if required, after training.
- Promptly identifying and resolving issues.
- Ensure all Key Performance Indicators (KPIs) are met, including Average Handling Time and Call Service Response Times.
- Strive for first-time issue resolution, maintaining a high level of quality and compliance. xgikmsk
What We're Looking For Experience & Skills
- Proven experience in handling customer/client complaints (essential)
- Strong verbal and written communication skills
- Confidence in de-escalating challenging situations
- Ability to stay calm and focused under pressure
Personal Attributes
- Empathetic, patient, and emotionally resilient
- Proactive and solutions-focused mindset
- Excellent multitasking and attention to detail
- A team player who thrives in a dynamic environment
Ready to Take the Next Step?
Send us your CV along with your availability for interview – we look forward to meeting you!
Job Types: Temporary, Temp to perm
Benefits:
- Free parking
- On-site parking
Customer Service / Complaints Advisor in Birmingham employer: Careerlink
Join a dynamic team in Willenhall where your hard work is recognised and rewarded. We offer competitive pay, a supportive work culture, and opportunities for personal growth within a thriving operation. With consistent weekday hours and a focus on employee well-being, this role as a Warehouse Operative/Van Driver is perfect for those seeking stability and a meaningful career.
