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- Tasks: Handle customer complaints with empathy and professionalism while resolving issues efficiently.
- Company: Join a leading parcel distribution company known for its commitment to customer service.
- Benefits: Enjoy hybrid working, extra holiday options, and private medical healthcare.
- Why this job: This role offers career progression, a supportive culture, and the chance to make a real impact.
- Qualifications: Strong communication skills and a proactive mindset are essential; experience in customer service is preferred.
- Other info: Birthday off and first day of school leave for parents are unique perks!
Join a Leading Parcel Distribution Company – Customer Complaints Team
Location: Smethwick, Birmingham
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
Hybrid Working: Up to 2 days per week working from home once fully trained
Are you a skilled Customer Service professional with a passion for problem-solving?
Careerlink is currently recruiting experienced individuals to join the Customer Complaints Team of a well-established parcel distribution company. If you\’re confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick – we want to hear from you!
What\’s in It for You?
- Permanent roles with clear paths for career progression
- Birthday off – enjoy your special day on us!
- First day of school leave for parents
- Holiday purchase scheme to give you more time off
- Private medical healthcare & free eye tests
- Doctor appointment booking assistance
- Increased holiday allowance after probation
- Hybrid work option – up to 2 days remote per week after training
Your Day-to-Day Responsibilities
- Handle inbound and outbound customer complaint calls with professionalism and empathy
- Investigate and resolve customer issues in a timely and efficient manner
- Collaborate with internal departments and depots to ensure resolutions
- Maintain accurate records using CRM systems such as Salesforce
- Use Microsoft Office and Google Workspace tools confidently
What We\’re Looking For Experience & Skills
- Strong verbal and written communication skills
- Ability to stay calm and focused under pressure
Personal Attributes
- Empathetic, patient, and emotionally resilient
- Proactive and solutions-focused mindset
- Excellent multitasking and attention to detail
- A team player who thrives in a dynamic environment
Ready to Take the Next Step?
Send us your CV along with your availability for interview – we look forward to meeting you!
Registered in England No. 4462246 VAT No. 784226218
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Customer Service Advisor employer: Careerlink Ltd
Contact Detail:
Careerlink Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer complaints in the parcel distribution industry. Understanding the typical issues customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios with a friend. This will help you articulate your responses clearly and show your ability to handle complex queries under pressure.
✨Tip Number 3
Research the company’s values and mission statement. Being able to align your personal attributes, like empathy and resilience, with their core values can set you apart as a candidate who truly fits their culture.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and career progression opportunities. This shows your interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling complaints. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to resolving issues. Mention your familiarity with CRM systems like Salesforce and your proficiency in Microsoft Office and Google Workspace.
Highlight Key Skills: In your application, emphasise your strong verbal and written communication skills, as well as your empathetic nature. These attributes are crucial for the role and should be clearly articulated.
Show Enthusiasm for the Role: Express your excitement about the opportunity to join the Customer Complaints Team. Mention how you align with the company's values and your eagerness to contribute to their success.
How to prepare for a job interview at Careerlink Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer queries effectively.
✨Demonstrate Empathy and Problem-Solving
Given the role's focus on handling complaints, it's crucial to show that you can empathise with customers. Prepare examples of past experiences where you resolved issues with patience and understanding, highlighting your proactive approach to problem-solving.
✨Familiarise Yourself with CRM Systems
The job requires using CRM systems like Salesforce. If you have experience with these tools, mention it during the interview. If not, do some research beforehand to understand how they work, as this will show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer complaints. Practice your responses to common scenarios, focusing on your thought process and the steps you would take to resolve the issue efficiently.
