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For Companies At a Glance
- Tasks: Lead the on-site service experience and ensure contract compliance.
- Company: Join ISS, a global leader in workplace solutions focused on integrity and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a people-first culture that values your contributions and fosters teamwork.
- Qualifications: Experience in workplace or facilities management is a plus; strong leadership skills are essential.
- Other info: This is a permanent, full-time role based in Bristol.
The predicted salary is between 36000 - 60000 £ per year.
ISS is seeking a Workplace Experience Manager to lead the on-site service experience at one of our key client locations in Bristol. This role is perfect for a proactive, people-first leader who thrives in a dynamic, customer-focused environment.
What you'll do
- Ensure day-to-day contract compliance and adherence to ISS processes
- Foster a positive team culture and support your on-site placemakers
- Champion a seamless and elevated workplace experience for clients and end users
- Act quickly on missed SLAs and non-compliance to drive continuous improvement
- Build trusted relationships with clients and stakeholders while upholding ISS values
About You
- Experience of working in either Workplace or Facilities Management (especially cleaning / office settings) – would be an advantage but is not essential
- Proven experience of exceeding client expectations and providing great customer service
- A strong background in people leadership and team development
- Excellent organisational skills and the ability to manage competing priorities
- A passion for service delivery and a proactive mindset
- Ability to balance process compliance with client expectations
- Ability to obtain BPSS Security Clearance.
Why ISS?
At ISS, we connect people and places to make the world work better. You’ll join a global organisation that values integrity, innovation, and inclusion. Here, every employee is empowered to make a difference and grow their career. We proudly support equality and diversity in the workplace and welcome applicants from all backgrounds.
Questions? Reach out to our Resourcing Team: resourcing.team@uk.issworld.com
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the specific workplace and facilities management practices that ISS employs. Understanding their processes will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of ISS, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to exceed client expectations and lead teams effectively. Be ready to discuss these in detail to highlight your suitability for the role.
✨Tip Number 4
Research the latest trends in workplace experience and facilities management. Being knowledgeable about current best practices will show your proactive mindset and passion for service delivery.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workplace or facilities management. Emphasise any roles where you exceeded client expectations and provided excellent customer service, as these are key aspects of the Workplace Experience Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your proactive mindset. Mention specific examples of how you've fostered positive team cultures or improved client relationships in previous roles.
Highlight Leadership Skills: In your application, focus on your people leadership and team development skills. Provide examples of how you've successfully managed teams and balanced process compliance with client expectations.
Research ISS Values: Familiarise yourself with ISS's values of integrity, innovation, and inclusion. Reflect these values in your application to demonstrate that you align with the company's culture and mission.
How to prepare for a job interview at Career Wallet
✨Showcase Your People Skills
As a Workplace Experience Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've fostered a positive team culture and supported your colleagues in previous roles.
✨Demonstrate Customer Focus
Highlight your experience in exceeding client expectations. Prepare anecdotes that illustrate your proactive approach to service delivery and how you've handled challenging situations to ensure client satisfaction.
✨Emphasise Organisational Skills
This role requires excellent organisational skills. Be ready to discuss how you manage competing priorities and ensure compliance with processes while still meeting client needs. Use real-life examples to back up your claims.
✨Understand ISS Values
Familiarise yourself with ISS's values of integrity, innovation, and inclusion. During the interview, express how your personal values align with theirs and how you can contribute to their mission of making the world work better.
