Software Asset Management Specialist

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Software Asset Management Specialist to join our team in Glasgow!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Hybrid working anywhere in Glasgow, 2 days office based.
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Team Purpose:

The Software Asset Management function is responsible for the management of SNOW Licence Manager, SNOW app store, software assets and licence management across the customer estate. The objective of the team is to provide accurate business intelligence for the customer who can then make informed decisions about the software assets in their estate. The team can also assist in compliance risk reduction and mitigation by the capture, updating and ongoing maintenance of the customer licence and proof of entitlement information.

Role Purpose:

The role of the Software Asset Analyst is to ensure the customer software assets are effectively managed and maintained within the licence management tool. That the customer software assets are managed effectively to help reduce or mitigate the financial or compliance risk. This role involves client interaction and may involve occasional business travel.

What to expect:

• Responsible for management of end-to-end Software license compliance for major software publishers such as Microsoft, VMware, Citrix, Adobe, Autodesk, Oracle, RedHat, Symantec, Veritas, Zerto etc.
• Management of SNOW Software License management tool.
• Knowledge and understanding of Software licensing rules, Global licensing Implications, software metering and methods to optimize utilization.
• Responsible to advise on best ways to design the infrastructure of licensing methodology to optimize costs.
• Publish periodic License Compliance reports for the customers and recommend customized solutions to optimize the structure.
• Manage requests from End customers, Project managers, and Global procurement team for specific software asset management data and information.
• Respond to and manage vendor software audit requests.
• Conducting periodic internal deployment vs entitlement review, including the analysis of contractual, financial, and other documentation to understand the effective license position.
• Periodically report and verify all software, versions & volumes installed on any infrastructure.
• Becoming a subject matter expert on software licensing to support customer and internal requests for information related to licensing of software products.
• Maintain the record of Proof of Licenses.
• Proactively seek guidance from peers and seniors wherever required.
• Collaborate with Global teams to leverage best practices in order to enhance the governance and compliance level.
• Assist in SNOW deployments to new customers.
• Maintenance of process and procedural documentation
• Staying up to date with the big vendor licence management processes and techniques
• Development and maintenance of customer specific dashboards (SNOWBoards)

What we expect from you:

• Minimum 3 years of experience in software asset management domain.
• Excellent verbal and written communications.
• Good knowledge of major IT software publishers such as Microsoft, VMware, Citrix, Symantec, Red Hat, Oracle, Adobe, Autodesk etc.
• Good exposure to license contracts such as SPLA, CSP, VCPP, Enterprise, Volume Licensing, Cloud services, Hosting etc.
• Good knowledge or exposure of SAM tools like SNOW, Altiris, Flexera, SCCM etc.
• Experience in calculating license requirement on standalone as well as virtualized & cloud environments.
• Ability to adhere to governance standards and processes
• Strong interpersonal and relationship building skills. You must be able to work as part of a team.
• IT knowledge (broad rather than deep) of IT systems and technology
• Data Analysis Experience and strong understanding of Excel.
• Adept at using Microsoft Office applications
• Proven customer support experience in a large global IT service support environment
• Understand Service Now solution especially in relation to asset and configuration management.
• An understanding of Service Level Agreements and their application
• Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred
• Experience in software asset management would be beneficial
• Excellent customer service skills and an ability to listen and understand the customer’s requirements including stakeholder management
• Ability to multi-task and prioritise effectively

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.