Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service management and vendor coordination in a dynamic financial services environment.
- Company: Join a forward-thinking financial services firm based in Central London.
- Benefits: Enjoy a competitive rate, flexible working, and the chance to shape IT service delivery.
- Why this job: Make a real impact by enhancing service delivery and collaborating with diverse teams.
- Qualifications: Experience in financial services and ITSM is essential; ITIL certification preferred.
- Other info: This is a 6-month contract role with opportunities for professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Location: Central London - 2x a week
Rate: £500-550 Outside IR35
Contract: 6 months initial
About the Role:
Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing functions within a Financial Services environment. This is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers.
Key Responsibilities:
- Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management.
- Act as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs.
- Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms.
- Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence.
- Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility.
- Establish governance practices to ensure consistency in service delivery and supplier performance management.
- Provide training, documentation, and support on ITSM processes to internal and external teams.
- Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment.
Qualifications:
- Proven experience in the Financial Services sector is essential.
- Strong background in ITSM disciplines with a track record of process ownership and delivery.
- Demonstrable experience managing third-party suppliers and contracts in a regulated industry.
- Proficiency with ITSM platforms such as ServiceNow, Freshservice, Jira SM, or similar.
- Excellent communication, stakeholder engagement, and vendor management skills.
- ITIL certification (v3 or v4) strongly preferred.
Ready to bring your Service Delivery expertise to a high-performing team? Apply now.
Senior Service Delivery Manager employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, such as ServiceNow and Jira Service Management. Having hands-on experience or certifications in these platforms can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Financial Services sector, especially those who work in service delivery roles. Engaging with them on platforms like LinkedIn can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing third-party suppliers and contracts. Be ready to share specific examples of how you've ensured adherence to SLAs and KPIs in previous roles, as this is crucial for the position.
✨Tip Number 4
Brush up on ITIL best practices and be prepared to discuss how you've tailored these to suit a Financial Services environment. Demonstrating your understanding of ITIL standards will show your commitment to service excellence.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and the Financial Services sector. Emphasise your roles in managing third-party suppliers and your proficiency with ITSM tools like ServiceNow or Jira.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities of the Senior Service Delivery Manager role. Mention specific examples of how you've improved service delivery and managed stakeholder relationships.
Highlight ITIL Certification: If you have an ITIL certification, make it prominent in your application. Explain how your knowledge of ITIL standards has influenced your approach to service delivery and process optimisation.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to engage with stakeholders and manage vendor relationships effectively.
How to prepare for a job interview at Career Wallet
✨Showcase Your ITSM Knowledge
Make sure to highlight your experience with IT service management processes during the interview. Be prepared to discuss specific examples of how you've managed incidents, problems, and changes in previous roles, especially within the Financial Services sector.
✨Demonstrate Vendor Management Skills
Since this role involves managing relationships with third-party suppliers, be ready to share your experiences in vendor coordination. Discuss how you've ensured adherence to SLAs and KPIs, and any challenges you faced while managing contracts in a regulated environment.
✨Emphasise Stakeholder Engagement
Effective communication is key for this position. Prepare to talk about how you've engaged with various stakeholders, both internal and external, to align service delivery with business needs. Use specific examples to illustrate your ability to drive service excellence.
✨Familiarity with ITSM Tools
Be sure to mention your proficiency with ITSM platforms like ServiceNow or Jira Service Management. Discuss how you've used these tools to optimise processes and improve visibility, as this will demonstrate your technical capability and readiness for the role.
