Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the onboarding process for new merchants, ensuring a smooth transition to our platform.
- Company: Join Swap, a top software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy hybrid work, competitive salary, equity stake, and flexible hours.
- Why this job: Be part of a collaborative team that values creativity and drives real impact in e-commerce.
- Qualifications: 3-5 years in onboarding or client success, strong communication skills, and problem-solving abilities required.
- Other info: Opportunity to work with a stellar global team and shape a growing startup.
The predicted salary is between 36000 - 60000 £ per year.
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
Your Role
As an Onboarding Manager at Swap, you will play a pivotal role in ensuring the seamless and timely onboarding of new merchants to our platform. This is a critical position responsible for overseeing the entire onboarding process, from the moment a merchant signs up to their successful go-live. You will directly lead onboarding sessions for new merchants, ensuring a high-touch, personalised experience and acting as a bridge between our product, tech, and client-facing teams. This is a hybrid role based in London.
Key Responsibilities
- Merchant Onboarding Management: Own the end-to-end onboarding process, ensuring new merchants are integrated quickly and smoothly. Provide high-touch, tailored support for strategic clients, set clear expectations, and manage transitions across teams while resolving any onboarding issues.
- Cross-functional Collaboration: Work closely with Sales, Account Management, and Customer Success to deliver a seamless merchant experience. Partner with Product and Tech to resolve issues and share feedback that drives platform improvements.
- Process Improvement: Identify and eliminate onboarding bottlenecks to reduce time-to-launch. Continuously improve training materials and track key metrics to refine the process and enhance merchant outcomes.
- Client Success Focus: Build strong relationships with new merchants, ensuring they’re set up for success from day one. Lead onboarding reviews and follow-ups to confirm goals are met and long-term satisfaction is supported.
Qualifications
- 3–5 years of experience in onboarding, client success, or account management, ideally in an e-commerce or SaaS environment.
- Experience handling multiple client onboarding projects simultaneously.
- Experience working directly with large, high-profile clients in a customer-facing role.
- Strong communication and relationship-building skills with a customer-first mindset.
- Exceptional problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-growth environment with tight deadlines.
- Familiarity with project management tools and processes to manage timelines and workflows effectively.
- Desired: Knowledge of Shopify and/or logistics operations.
- Strong technical aptitude (but not developer-level).
Perks and Benefits
- Opportunity to shape the direction of a rapidly growing startup.
- Collaborative and inclusive work environment.
- Equity stake in Swap.
- Competitive salary.
- Hybrid working model with a Mac or PC company laptop.
- Competitive holiday allowance (plus public holidays).
- Flexible working hours.
- Accelerate your learning potential working at a high-growth startup.
- The opportunity to work with a stellar global team.
Onboarding Manager employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Familiarise yourself with the e-commerce landscape and the specific challenges that merchants face. Understanding their pain points will help you demonstrate your value during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the e-commerce and SaaS industries. Attend relevant events or webinars, and connect with people on LinkedIn. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your project management skills, especially if you're familiar with tools like Asana or Trello. Being able to discuss how you manage timelines and workflows effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with high-profile clients. Be ready to share specific examples of how you've successfully managed onboarding processes and built strong relationships, as this is crucial for the Onboarding Manager role.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding, client success, or account management. Emphasise any work you've done in e-commerce or SaaS environments, and showcase your ability to handle multiple projects simultaneously.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the Onboarding Manager role at Swap. Discuss how your skills in communication, relationship-building, and problem-solving make you a perfect fit for their team.
Showcase Relevant Skills: In your application, highlight your familiarity with project management tools and your technical aptitude. Mention any experience you have with Shopify or logistics operations, as these are desirable qualifications for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Career Wallet
✨Understand the Onboarding Process
Familiarise yourself with the entire onboarding process that Swap uses. Be prepared to discuss how you would manage the end-to-end onboarding for new merchants, highlighting any relevant experience you have in similar roles.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role requires working closely with various teams, be ready to provide examples of how you've successfully collaborated with sales, tech, and customer success teams in the past. Emphasise your ability to bridge gaps between departments.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced during onboarding processes and how you resolved them. Highlight your attention to detail and your approach to identifying and eliminating bottlenecks.
✨Emphasise Client Relationship Building
This role is client-facing, so be sure to convey your customer-first mindset. Share experiences where you've built strong relationships with clients, ensuring their success from day one, and how you followed up to maintain satisfaction.
