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- Tasks: Join our team to support mobile migrations and enhance user experiences.
- Company: Be part of a dynamic Corporate Mobile team in Chester, focused on innovation.
- Benefits: Enjoy a flexible work environment with 3 days in the office and exciting corporate perks.
- Why this job: Contribute to impactful projects while collaborating with a global team in a tech-driven culture.
- Qualifications: Mid-level analytical experience in Financial Services and a degree or equivalent required.
- Other info: Opportunity to work with cutting-edge technology and develop your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Corporate Mobile team are looking to hire a migration analyst to support the Service Management function within its Chester office. Role will be office based 3 days a week. The candidate will be joining an established team to support a migration of mobile MDM. The ideal candidate should have an understanding of service management functions, a keen interest in technology (Ideally Mobile telephony services within an end-user computing team) and be able to document and execute processes well. Day to day activities will involve working with the global project team to design and build migration materials, work with stakeholders to advertise the program of work including communication and business partners and then in latter stages of the project work to perform migration and user support functions.
Responsibilities:
- Produce reporting for the Service Manager to support risk & compliance activities associated with user migrations, regulated users, corporate mobile device lifecycle management & adherence to Bank policies & standards.
- Communicate with various stakeholders to build a deployment plan within region to support over 130k migrations to the next-gen platform.
- Analyse demographic, usage & spend data & produce service outputs & metrics to support the Service Manager with periodic customer engagement sessions aimed at improving relationship management.
- Help with facilitation & planning of customer engagement & continual service improvement sessions and act as scribe for Service Manager during session.
- Periodic incident & aged ticket analysis to identify major ticket drivers, trends, and service improvement opportunities for the Service Manager during the migration effort.
- Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements.
- Provide analytical support and ad hoc reporting for on-going projects & rollouts.
- Knowledge management – review and update end user & service desk material.
- Work with the company owned AI Assistant support tool to develop and enhance support flows during the migration effort.
- Collaborate with supporting teams to own and manage backlog of improvement initiatives for central tooling.
Qualifications:
- Mid level experience minimum in analytical role in the Financial Services sector.
- Degree level education or equivalent work experience.
- ITIL V4 Qualification.
Skills:
- Logical problem-solver able to autonomously work through challenges but equally able to engage and collaborate with others.
- Process definition & optimization skills (e.g. Visio, BPMN 2.0).
- Data analysis skills (e.g. MS Excel, MS Access, MS SQL server).
- Presentation skills (e.g. MS PowerPoint).
- Stakeholder Engagement (Upwards and downwards).
If you believe you have the experience required, please apply with your CV now for instant consideration!
Migration analyst (telephony/mobile) employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Migration analyst (telephony/mobile)
✨Tip Number 1
Familiarise yourself with the latest trends in mobile telephony and MDM solutions. Being knowledgeable about current technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in service management and mobile technology. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Be ready to share specific examples of how you've used data analysis tools like Excel or SQL to solve problems or improve processes in previous roles.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for stakeholder engagement and will highlight your ability to collaborate effectively within a team.
We think you need these skills to ace Migration analyst (telephony/mobile)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in analytical roles, particularly within the Financial Services sector. Emphasise your skills in data analysis, process optimisation, and stakeholder engagement, as these are crucial for the Migration Analyst position.
Showcase Technical Skills: Include specific examples of your proficiency with tools like MS Excel, MS Access, and MS SQL Server. Mention any experience you have with ITIL V4 or similar frameworks, as well as your ability to document and execute processes effectively.
Highlight Communication Abilities: Since the role involves working with various stakeholders, demonstrate your communication skills in your application. Provide examples of how you've successfully engaged with teams or facilitated sessions in previous roles.
Express Interest in Technology: Convey your keen interest in technology, especially mobile telephony services. You could mention any relevant projects or experiences that showcase your enthusiasm for tech and how it relates to end-user computing.
How to prepare for a job interview at Career Wallet
✨Showcase Your Analytical Skills
As a Migration Analyst, you'll need to demonstrate your analytical abilities. Be prepared to discuss specific examples of how you've used data analysis tools like MS Excel or SQL Server in previous roles. Highlight any experience you have with reporting and metrics that align with the responsibilities outlined in the job description.
✨Understand Service Management Functions
Familiarise yourself with service management principles, especially within the context of mobile telephony services. During the interview, be ready to explain how your understanding of ITIL V4 can contribute to effective migration processes and stakeholder engagement.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves communicating with various stakeholders, think of examples where you've successfully engaged with different teams or clients. Practice articulating how you would build a deployment plan and manage relationships during the migration process.
✨Demonstrate Process Definition Skills
The job requires skills in process definition and optimisation. Be prepared to discuss your experience with tools like Visio or BPMN 2.0. You might also want to bring examples of how you've documented and executed processes in past projects, as this will show your capability to handle the responsibilities of the role.
