E-Learning Community Executive - Business by Design Academy

DescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against RacismJob OverviewThe E – Learning Community Manager is responsible for cultivating and managing a dynamic online learning environment. This role ensures a high-quality learner experience through active community engagement, content curation, moderation, and alignment with educational goals. Working closely with learning design teams, this role supports both community growth and effective learning outcomes.ResponsibilitiesCommunity Building and EngagementActively engage with learners through forums, social platforms, and messaging tools.Initiate discussions and foster knowledge-sharing among participants.Organize virtual events (Q&A sessions, workshops, etc.) to deepen engagement.Encourage peer-to-peer collaboration and support.Working closely with Internal and External partnersContent Creation and ManagementCreate and curate engaging learning materials (articles, videos, posts, case studies).Maintain and update the online learning platform (LMS).Respond to learner feedback to improve content quality and usability.Community ModerationUphold and enforce community guidelines.Monitor discussions to maintain a respectful, constructive environment.Offer support and escalate any technical or behavioural issues as needed.Data Analysis and ReportingTrack and analyse metrics (engagement, retention, learner satisfaction).Identify patterns or improvement areas in community interaction.Produce insights and reports for learning and leadership teams.Collaboration and CoordinationAlign community engagement with the course curriculum and academy goals.Coordinate with learning designers and subject matter experts.Maintain communication with internal teams and learners to ensure seamless operations.RequirementsStrong communication and digital interpersonal skills.Proven experience in online community management or educational facilitation.Familiarity with LMS platforms and digital collaboration tools.Competency in content creation, editing, and publishing (video, blog, etc.).Analytical mindset with experience using engagement metrics to inform strategy.A passion for inclusive, learner-centred education.BenefitsCompetitive basic salaryPension and life assuranceEnviable discountsGym DiscountsSummer Hours – 3pm Friday finishHalf Day, Pay Day Friday (once per month)RetailTrust supportAnd so much more!Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our StoresThe first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.