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For Companies At a Glance
- Tasks: Support customers by resolving issues and enhancing their experience.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a collaborative team making a real impact in customer satisfaction.
- Qualifications: 3+ years in customer support, fluent in English and German, strong problem-solving skills.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As a trusted support advocate, you will be the primary contact often partnering with Customer Success Managers, Sales, Professional Services and Engineering. You will rely on your knowledge, technical skills and customer-focus to deliver best-in-class experiences and outcomes for customers, while also identifying opportunities to improve our products, documentation and processes.
About the role:
- Work on issues raised by customers from creation to closure
- Assess and understand the impact, severity and urgency of issues
- Provide support to customers and build rapport through relationship building
- Participate in escalation calls with internal and external audiences
- Achieve outstanding results across a range of goals, including Customer Satisfaction scores, resolution times and adherence to service level goals
- Set and manage expectations with customers, including regular communications
- Conduct remote sessions to quickly resolve and progress issues
- Closely work with engineering and peers to accelerate solutions
- Identify data requirements and assist with data collection
About you:
- 3+ years of applicable experience in a customer-supporting IT environment
- Experience in supporting customers in medium to large enterprises
- Customer-focused, patient, flexible and a desire to progress quickly
- A team player, able to build rapport and get your point across in a calm manner
- Can communicate complex issues at multiple levels, adjusting in style and content to recognise the differing needs of customer and audience
- Strong problem-solving skills
- Achieved outstanding results in previous roles and can demonstrate success and progression through own personal development plans
- Document customer interactions to a high standard
- Able to work well in a dynamic environment with a sizeable workload and multiple priorities
- Experience successfully managing and resolving critical issues
- Demonstrates a desire for learning and the ability to retain and build upon experience
- Cloud/AI knowledge desirable
- Fluent in English and German
Customer Success Engineer - German speaking employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - German speaking
✨Tip Number 1
Familiarise yourself with common customer support tools and platforms, as well as the specific technologies we use at StudySmarter. This knowledge will not only help you in interviews but also demonstrate your proactive approach to understanding our environment.
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires you to communicate complex issues clearly, being able to switch between languages effortlessly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios during your interview to highlight your capability in a customer-focused role.
✨Tip Number 4
Research our products and services thoroughly. Understanding what we offer and how we support our customers will allow you to engage more meaningfully during discussions and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Customer Success Engineer - German speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in IT environments. Emphasise your problem-solving skills and any achievements that demonstrate your ability to manage critical issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your ability to build rapport with clients. Mention specific examples of how you've improved customer satisfaction or resolved complex issues in previous roles.
Showcase Language Skills: Since the role requires fluency in both English and German, ensure you mention your language proficiency clearly. If applicable, provide examples of how you've used these skills in a professional context.
Highlight Technical Knowledge: If you have experience with cloud technologies or AI, make sure to include this in your application. Detail any relevant projects or roles where you applied this knowledge to enhance customer experiences.
How to prepare for a job interview at Career Wallet
✨Showcase Your Technical Skills
As a Customer Success Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with and how you've used them to solve customer issues in the past.
✨Emphasise Customer-Focused Experience
Highlight your experience in customer support roles, especially in IT environments. Share examples of how you've built rapport with customers and resolved their issues effectively, showcasing your patience and flexibility.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss real-life scenarios where you had to manage critical issues or escalations, detailing your thought process and the outcomes.
✨Demonstrate Communication Skills
Since you'll be communicating complex issues to various audiences, practice explaining technical concepts in simple terms. Show that you can adjust your communication style based on the audience's needs, whether they're technical or non-technical.
