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For Companies At a Glance
- Tasks: Assist customers with enquiries and ensure a smooth service experience.
- Company: Join a fantastic charitable organisation making a difference in the community.
- Benefits: Enjoy a competitive salary, bi-annual bonuses, and 25 days annual leave.
- Why this job: Be part of a supportive team that values communication and customer care.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
- Other info: Full-time hours with a Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 24300 - 30000 £ per year.
Location: Edinburgh
Salary: £24,300 per year + bi-annual bonus
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Contract: Full-time, 37 hours per week
Holidays: 25 days annual leave + 9 public holidays
Role Overview: We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.
Key Responsibilities:
- Handle incoming customer enquiries and provide accurate advice.
- Support customers through exceptions and delays in their journey.
- Liaise with subcontractors and third parties to resolve issues.
- Manage complaints and appeals within service level agreements.
- Contribute to service improvement initiatives.
Requirements:
- Experience in customer service, preferably in a call centre.
- Strong communication and problem-solving skills.
- Ability to work with vulnerable customers.
- Team-oriented and enthusiastic about helping people.
Customer Service Representative employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will showcase your problem-solving skills during the interview.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you've worked in a call centre. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle customer enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with managing complaints and appeals, and how you can contribute to improving customer journeys.
Showcase Your Skills: In your application, clearly outline your problem-solving abilities and your experience working with vulnerable customers. Use specific examples to illustrate how you've successfully navigated challenging situations in the past.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Career Wallet
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to engage effectively with customers.
✨Prepare for Common Scenarios
Expect questions about handling difficult customer situations or complaints. Prepare specific examples from your past experience where you successfully resolved issues, showcasing your problem-solving skills and customer-first mindset.
✨Research the Organisation
Familiarise yourself with the charitable organisation's mission and values. Understanding their goals will help you align your answers with their ethos, showing that you're genuinely interested in contributing to their cause.
✨Emphasise Teamwork
Since the role requires collaboration with internal teams and external partners, be ready to discuss your experiences working in a team. Highlight instances where you contributed to a group effort or supported colleagues to achieve a common goal.