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- Tasks: Provide exceptional customer service via email and Instagram, answering queries about products.
- Company: Join Mighty Kids Supplements, a thriving family-run business with over 100k customers.
- Benefits: Enjoy a fully remote role with flexible hours and opportunities for growth.
- Why this job: Be part of a passionate team making a difference in children's nutrition.
- Qualifications: 1-3 years of relevant experience and excellent communication skills required.
- Other info: Availability on Tuesdays, Fridays, and one Saturday per month is essential.
The predicted salary is between 24000 - 36000 £ per year.
Mighty Kids Supplements is a fast growing family-run business, having achieved around £10M revenue in its second year of trading, with a customer base of over 100k. We are looking for someone who takes pride in ensuring a truly exceptional customer experience. Demonstrable knowledge of nutritional principles or dietary supplementation is an advantage.
The role is for between 20-40 hours per week. It is fully remote with a somewhat flexible work schedule, but it is very intensive and requires a lot of motivation and commitment. You will be one of a team of 5, facing messages from over 100k customers. Tuesday and Friday availability is required (6 hours at any time of the day), along with one Saturday per month (8 hours).
Marketing experience and/or familiarity with using Canva for the creation of social media content may be an advantage.
Responsibilities- Communicate with customers via email and IG
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent verbal, written, and interpersonal skills
- Comfortable working from own initiative
- Ability to multi-task, organize, and prioritize work
The role offers opportunity to progress, and for the right candidate there may be the opportunity to carve out your own role as the company grows.
If you wish to apply for the role, please take the following skills test provided by a third party outside the LinkedIn platform: Test Link. In order for your application to be considered, you must complete the test with your webcam enabled, and you must keep the test window in full-screen mode.
Customer Service Representative employer: Career Wallet
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Mighty Kids Supplements and their product range. Understanding their offerings will help you provide knowledgeable answers to customer queries, which is crucial for a Customer Service Representative role.
✨Tip Number 2
Brush up on your nutritional knowledge and dietary supplementation principles. This will not only enhance your confidence in answering customer questions but also demonstrate your commitment to the role.
✨Tip Number 3
Make sure you're comfortable with using Canva or similar tools for creating social media content. Highlighting this skill during your interactions can set you apart from other candidates.
✨Tip Number 4
Prepare for the skills test by ensuring your webcam and technology are ready. Practising in full-screen mode beforehand can help you feel more at ease and perform better during the assessment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required. Highlight your relevant experience in customer service and any knowledge of nutritional principles or dietary supplementation.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service experience, communication skills, and any marketing experience or familiarity with Canva.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your motivation and commitment to working in a fast-paced environment, and how you can contribute to the team.
Complete the Skills Test: Follow the link provided in the job description to complete the skills test. Ensure your webcam is enabled and the test window is in full-screen mode as required. This step is crucial for your application to be considered.
How to prepare for a job interview at Career Wallet
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will resonate well with Mighty Kids Supplements' focus on customer satisfaction.
✨Demonstrate Your Knowledge of Nutritional Principles
Since the role involves answering questions about dietary supplements, it's beneficial to brush up on nutritional principles. Be prepared to discuss any relevant knowledge or experience you have in this area, as it could give you an edge over other candidates.
✨Highlight Your Flexibility and Commitment
Given the intensive nature of the role and the requirement for specific availability, emphasise your ability to adapt and commit to the schedule. Mention any previous experiences where you successfully managed flexible working hours or high-pressure situations.
✨Familiarise Yourself with Canva and Social Media
If you have marketing experience or familiarity with Canva, be sure to mention it during the interview. Discuss any relevant projects you've worked on that involved creating social media content, as this could be a valuable asset for the team.
