Workforce Management Analyst
Birmingham - Hybrid (2 days per week onsite)
£35,000 per annum
We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.
This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and...
Workforce Management Analyst in Birmingham employer: Career Wallet
Newto Training is an exceptional employer for aspiring Cyber Security professionals, offering a unique blend of comprehensive training and guaranteed job placement upon course completion. With a strong focus on employee growth, our supportive work culture fosters collaboration and innovation, ensuring that you gain valuable hands-on experience while earning top industry certifications in a rapidly growing field.
