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- Tasks: Manage aftersales operations and ensure exceptional customer care for mobility equipment.
- Company: Join a stable, long-standing company with a supportive team culture.
- Benefits: Competitive salary, 28 days holiday, ongoing training, and tools provided.
- Why this job: Make a real difference in the lives of vulnerable clients while developing your management skills.
- Qualifications: Supervisory experience or strong practical skills; mechanical/electrical knowledge is a plus.
- Other info: Enjoy a smoke-free environment and free parking in Congleton.
The predicted salary is between 41500 - 41500 £ per year.
MobilityCo is looking for an Aftersales / Workshop Manager to join our Congleton Cheshire team. You will be responsible for controlling the preparation, delivery, and repair of mobility equipment including:
- Mobility scooters
- Powerchairs
- Wheelchairs
- Profiling Beds
- Riser Recliner Chairs
- Hoists
- Ramps
- Stairlifts
As our Aftersales Manager you will engage with your team to deliver consistent commercial results and provide exceptional customer care.
Managing Workshop Operations:
- Managing customer repair requests.
- Controlling new product assembly, warranty repairs, return of goods and used stock preparation.
- Agreeing deliveries with clients and booking delivery companies.
- Addressing and resolving any after-sales issues or customer concerns, through timely client follow-ups and effective solutions.
- Maintaining high standards of health, safety, and operational performance.
- Assisting with unpacking, assembling, installing, servicing or repairing mobility equipment.
- Delivering and setting up equipment in customers' homes.
- Diagnosing faults and carrying out repairs in head office or onsite.
- Assisting warehouse team with goods in and stock control.
- Ad hoc delivery/collection requests.
Our clients are often old or vulnerable, so when needed all the team (including the directors) get involved in the tasks above, to ensure they are not left inconvenienced.
What We're Looking For:
- Ideally an organised technical individual who has supervisory/management experience in a repair workshop environment.
- We will consider an individual with good practical skills, who wants to move up to a management level.
- Reasonable mechanical/electrical experience is an advantage.
- Willingness to occasionally stay overnight (fully expensed) if clients' location is some distance away.
- Good physical strength, as some of our products are heavy.
- Reliable, professional attitude.
- Strong attention to detail.
- Full UK driving licence.
- Basic IT skills.
Full training will be provided.
What You Can Expect:
- Salary £41,500 per year.
- Monday to Friday working (8:30am - 5:00pm).
- 40 working hours per week.
- 28 days holiday per year including bank holidays.
- Stable, long-term position (Company was established in 1965).
- Ongoing training and career development.
- Supportive team environment.
- Smoke Free Working Environment - No Smoking is allowed at any of our premises.
- Tools and Uniform provided.
- Free parking.
Location: Based in Congleton Cheshire CW12 4TR.
If you're looking for a practical management role with real purpose in a growing National Business, we look forward to hearing from you.
After Sales / Workshop Manager - Mobility in Warrington employer: Career Poster
Contact Detail:
Career Poster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales / Workshop Manager - Mobility in Warrington
✨Tip Number 1
Get to know the company inside out! Research MobilityCo's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to aftersales management. Think about how your skills align with the job description and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace After Sales / Workshop Manager - Mobility in Warrington
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Aftersales / Workshop Manager and how your skills align with our needs.
Tailor Your CV: Don’t just send us a generic CV! Highlight your relevant experience, especially in managing workshop operations or customer care. Show us why you're the perfect fit for this role by aligning your skills with what we value.
Craft a Personal Cover Letter: A cover letter is your chance to shine! Use it to tell us about your passion for mobility equipment and how your background makes you a great candidate. Keep it friendly and professional, just like we are at StudySmarter.
Apply Through Our Website: When you're ready, hit that application button on our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Career Poster
✨Know Your Stuff
Make sure you understand the mobility equipment you'll be managing. Brush up on the specifics of scooters, powerchairs, and other products mentioned in the job description. This knowledge will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team or handled workshop operations in the past. Think about times when you resolved customer issues or improved processes. This will demonstrate your capability to lead and engage with your team effectively.
✨Emphasise Customer Care
Since the role involves dealing with vulnerable clients, be ready to discuss your approach to exceptional customer service. Share experiences where you went above and beyond to ensure customer satisfaction, as this will highlight your understanding of the importance of care in this position.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific repair request or manage a delivery issue. Think through these situations beforehand so you can provide clear, actionable solutions that reflect your problem-solving skills.