At a Glance
- Tasks: Provide top-notch service to members through calls and emails, ensuring their needs are met.
- Company: Shepherds Friendly, a modern mutual society with nearly 200 years of experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a friendly team in a vibrant location with a commitment to simplicity and support.
- Why this job: Make a real difference in people's lives by helping them secure their financial future.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Shepherds Friendly is a modern mutual society, offering a variety of adult and children's financial products and services such as ISAs, savings plans, life insurance and income protection. Located in south Manchester in the heart of Cheadle village, the Society has been providing financial security to members for almost 200 years. Guided by our values of working together, doing the right thing, and making a difference, we are committed to delivering a service which helps our members plan their finances and secure their family's future. In a world of financial complexity, we believe in the power of simplicity.
We are currently recruiting for a Member Services Representative (12-month Fixed Term Contract) within the Member Services department to join our team of talented individuals. In this role you will be responsible for:
- Providing an excellent and responsive service to members via inbound calls and emails.
- Being professional, clear and transparent in your approach to members at all times.
- Fully empathising and putting the needs of the member first so that they feel valued and have trust in the organisation.
- Meeting and striving to exceed member services KPIs.
- Being able to use multiple systems simultaneously.
- Maximising any potential sales opportunities by educating the members and potential members about how Shepherds plans can benefit them and their families.
Member Services Representative employer: Career poster
Shepherds Friendly is an exceptional employer, offering a supportive work culture that prioritises collaboration and integrity. Located in the vibrant Cheadle village, employees benefit from a strong sense of community and the opportunity for personal growth within a company dedicated to making a positive impact on members' financial futures. With nearly 200 years of experience, we provide our team with the tools and training necessary to excel in their roles while fostering a rewarding environment that values each individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Get to know the company inside out! Research Shepherds Friendly's values and services so you can show how you align with their mission during your interview. This will help you stand out as someone who genuinely cares about their members.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members over calls and emails, make sure you can convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show your empathy! Think of examples from your past experiences where you've put customers first. Being able to demonstrate that you understand and value member needs will resonate well with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Shepherds Friendly.
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let us see your enthusiasm for providing excellent service. Share examples of how you've gone above and beyond for customers in the past. We love candidates who genuinely care about making a difference!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would with our members over the phone or via email.
Highlight Relevant Experience:Make sure to showcase any experience you have in customer service or financial services. Tailor your application to reflect how your background aligns with the role of a Member Services Representative. We’re looking for those who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Shepherds Friendly!
How to prepare for a job interview at Career poster
✨Know Your Stuff
Before the interview, make sure you understand Shepherds Friendly's products and services. Familiarise yourself with ISAs, savings plans, and life insurance. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Empathy is Key
Since the role involves putting members first, think about how you can demonstrate empathy during the interview. Prepare examples from your past experiences where you've successfully handled customer concerns or provided exceptional service. This will highlight your ability to connect with members.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You might even want to practice this skill with a friend beforehand to ensure you’re ready to engage fully with the interviewer.
✨Show Your Sales Savvy
Since part of the role involves maximising sales opportunities, be prepared to discuss how you would educate members about the benefits of Shepherds' plans. Think of ways to articulate how you can help members see the value in what the society offers, and share any relevant sales experience you have.
