At a Glance
- Tasks: Support vehicle rental services and build strong customer relationships.
- Company: Join a dynamic fleet management company with a fun, high-energy culture.
- Benefits: Competitive salary, open communication, and opportunities to share your ideas.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of an innovative team and contribute to exciting challenges.
- Qualifications: 2 years in admin, attention to detail, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Global is a truly inspirational business. We are one of the UK`s most dynamic fleet management and rental companies, and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure. Constantly innovating, the Global team is talented, diverse and hard working. It’s a high-octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!
What you will do
The Rentals Administrator will work as part of a collaborative team to support the efficient and accurate delivery of vehicle rental services, while developing and maintaining strong, long-term customer relationships through the consistent provision of high-quality service.
How you will do it
This role is responsible for the effective administration of customer rental requirements, including arranging vehicle collections, deliveries, and swaps to ensure requests are processed accurately and efficiently. You will deliver a high standard of customer support via phone and email, helping to build strong customer relationships and support the growth of rental volume in line with company objectives. Key responsibilities include:
- Creating, activating, and closing rental schedules
- Organising transactions
- Maintaining accurate customer and vehicle records
- Managing bookings through online systems when required
- Supporting shared inbox communications
- Assisting other departments with administrative tasks as needed
- Carrying out ad hoc duties while consistently adhering to company policies, procedures, and safe working practices
What do you need to be successful
- Minimum 2 years experience in a similar administrative role
- Methodical and process driven
- High levels of attention to detail and accuracy
- Work well under pressure especially during peak periods
- Good numeracy & literacy skills
- Good IT skills, including an understanding of Microsoft packages
- Proven communication skills to both internal and external stakeholders
- Strong organisation skills to effectively manage and prioritise workload
And in return
As a Rentals Administrator at Global, you will receive a competitive salary package. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners. Be part of our success: apply today!
Rentals Administrator in Leeds employer: Career poster
Global is an exceptional employer that fosters a high-octane, performance-led culture where innovation and teamwork thrive. As a Rentals Administrator, you will enjoy a supportive environment that prioritises professional growth, offers competitive salaries, and encourages open communication with management. Join us in our exciting journey of expansion and be part of a diverse team that values your contributions while delivering top-notch vehicle rental services.
StudySmarter Expert Advice🤫
We think this is how you could land Rentals Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career poster. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career poster before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rentals Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career poster:Your cover letter is your chance to shine! Tell us why you want to work at Career poster specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career poster!
How to prepare for a job interview at Career poster
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
