At a Glance
- Tasks: Assist customers with inquiries, process orders, and manage service bookings.
- Company: Family-owned engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Be part of a friendly team in a fast-paced, hands-on role.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 25185 - 28500 £ per year.
We are a family-owned engineering business in Kettering, specialising in Adhesive and Sealant Dispensing Systems as well as Robotics and Automation. Our customer base is varied, ranging from Automotive manufacturers and international electronics companies to small British businesses looking for productivity wins around specific products or processes.
As a key part of our team, our ideal candidate will be hands-on in problem solving, friendly and happy to help. Primary objectives are to respond to and resolve customer questions and enquiries, quoting and processing orders as well as booking service visits. As a small business, we are also looking for someone that is willing to take interest in other areas of the business and help colleagues when required.
Main Day to Day Responsibilities:
- Responding to customer enquiries/questions/support requests.
- B2B sales of spare parts, service visits and consumables.
- Managing Service Calendar, quoting and booking service visits.
- Processing orders, generating invoices and processing shipping.
- Resolving issues around orders, shipping, supplier delays etc.
- Sales Admin, account creation admin and maintaining customer data.
- Answering incoming calls to the business.
Customer Service / Sales Support Role in Kettering employer: Career poster
Rockingham Systems Ltd is an excellent employer that fosters a supportive and collaborative work environment in Kettering. As a family-owned business, we prioritise employee growth and development, offering opportunities to engage in various aspects of the company while ensuring a friendly atmosphere where every team member's contribution is valued. With a focus on problem-solving and customer satisfaction, we provide meaningful work that directly impacts our diverse clientele, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Sales Support Role in Kettering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career poster. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career poster before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Sales Support Role in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career poster:Your cover letter is your chance to shine! Tell us why you want to work at Career poster specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career poster!
How to prepare for a job interview at Career poster
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
