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- Tasks: Join our team as a Field Engineer, tackling technical challenges and supporting clients across EMEA.
- Company: HelioStor is a growing independent Professional Services organisation in the Datacentre Server and Storage industry.
- Benefits: Enjoy a competitive salary, car allowance, enhanced overtime pay, 33 days holiday, and private medical insurance.
- Why this job: Be part of an innovative team that values communication and customer trust while advancing your career.
- Qualifications: Technical background with 2 years' experience in NAS/File/Object Storage and strong customer-facing skills required.
- Other info: Instructor-led training provided, with opportunities to progress to consultant level.
The predicted salary is between 28000 - 42000 £ per year.
Join HelioStor’s Expert Team!
Location: Commutable to Slough, Watford, Reading, Oxford and Leighton Buzzard and surrounding areas.
Are you a Tech Support, System Administrator, Storage Admin or similar looking for the next step? Are you ready for a new challenge in the field? We provide thorough training so join us to take your career to the next level!
Who Are We?
HelioStor are an established and growing independent Professional Services organisation. We deliver services on behalf of major vendors in the Datacentre Server and Storage industry. Our customers trust us with their business-critical systems and expect the highest standards.
Are you our new Field Engineer? Can you bring your existing skill set to train as a field engineer to deliver exceptional service to our major clients? We’ll train you to work alongside experienced professionals on installation and upgrade projects, with a primary focus on backup solutions. You’ll support our customers across EMEA, ensuring their business-critical systems run smoothly. You’ll tackle technical challenges in both hardware and software, using your problem-solving skills to deliver outstanding results. Come and be part of a team that values innovation, clear communication, and customer trust.
Do you tick all our boxes?
- A technical background such as in Technical Support, System Administration, Storage Administration, or similar roles within a large bank, retail, or enterprise IT environment
- 2 years’ hands-on experience with NAS/File/Object Storage (e.g., NetApp)
- Customer facing skills in a technical environment
- Strong organisational skills, attention to detail, and the ability to work independently
- Excellent communication and interpersonal skills.
- A valid driving licence and passport, with the flexibility to travel across EMEA and work outside standard hours when required
- Security Clearance will be required for this role
Why Join HelioStor?
- Competitive salary circa. £35,000 (depending on experience) plus £3,000 car allowance.
- Enhanced overtime/out-of-hours pay (1.5x salary) as standard
- 33 days holiday per year
- Private Medical Insurance
- Instructor-led and on-the-job training to expand your skills in cutting-edge deployment and integration technologies
- The chance to work with a dynamic, supportive team focused on delivering the best solutions for our clients
- The chance to progress to consultant level
Ready to take the next step into field engineering? Apply now!
Field Engineer employer: Career Poster
Contact Detail:
Career Poster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as NAS/File/Object Storage systems like NetApp. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer-facing experience during any networking opportunities or interviews. Since this role requires strong interpersonal skills, showcasing your ability to communicate effectively with clients can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've tackled technical challenges in previous roles. This will show that you can handle the demands of a field engineer position and deliver outstanding results for clients.
✨Tip Number 4
Be ready to demonstrate your organisational skills and attention to detail. Consider sharing specific instances where these skills have helped you manage projects or tasks effectively, as they are crucial for success in this role.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, system administration, or storage administration. Emphasise any hands-on experience with NAS/File/Object Storage and customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the field engineer role. Mention specific skills that align with HelioStor's requirements, such as problem-solving abilities and strong communication skills.
Highlight Your Technical Skills: In your application, clearly outline your technical background and any relevant certifications. This could include experience with backup solutions and familiarity with hardware and software troubleshooting.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the role. Mention your willingness to undergo training and how you see this opportunity as a step forward in your career.
How to prepare for a job interview at Career Poster
✨Showcase Your Technical Background
Make sure to highlight your experience in Technical Support, System Administration, or Storage Administration. Be prepared to discuss specific projects or challenges you've faced in these roles, especially those related to NAS/File/Object Storage.
✨Demonstrate Customer-Facing Skills
Since this role involves interacting with clients, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated technical information to non-technical stakeholders or resolved client issues in the past.
✨Emphasise Problem-Solving Abilities
Prepare to discuss how you've tackled technical challenges in both hardware and software. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving process.
✨Be Ready for Travel and Flexibility
As the role requires travel across EMEA and working outside standard hours, express your willingness and flexibility regarding these requirements. Mention any previous experiences that demonstrate your adaptability in similar situations.
