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- Tasks: Support the Education Services team with admin tasks and manage the school office reception.
- Company: Join Leiths, a renowned culinary school in London, dedicated to excellence in education.
- Benefits: Enjoy a friendly work environment, professional development opportunities, and potential for flexible hours.
- Why this job: Be part of a vibrant team, make a difference in students' lives, and gain valuable experience.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Office-based role with occasional evening or Saturday shifts.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Title: Education Services Administrator
Hours of Work: 8.45am – 4.45pm Monday to Friday, occasional Saturday/Evening
Location: Office Based (16-20 Wendell Road, London, W12 9RT)
Reports to: Education Services Manager (ESM)
Key Working Relationships: Education Services Executive, CEO, Director of Higher Education, Headteacher, Head of Procurement and Facilities, Finance & Operations Assistant, Head of Teaching Quality & Standards
Purpose of the role:
The purpose of this role is to provide administrative and operational support across the business, as part of the Education Services team. This will include day-to-day administrative support for all professional courses, support of the Senior Leadership & Executive Team and ensuring efficient management of the school office reception area.
Business Administration Responsibilities:
- Provide a professional and friendly welcome to all students and visitors entering the building
- Management of the building sign in/out system alongside Head of Procurement & Facilities
- Supporting the management of the School Calendar and Leiths Education Calendar e.g. staff meetings, INSET days, inspections, events etc.
- Communicate with the Head of Procurement & Facilities regarding refreshments for visitors and meetings
- Provide administrative support for the Diploma and Professional Courses (alongside the Education Services Executive)
- Provide administrative support to SLT & Exec e.g. scheduling meetings, booking travel & hotels, etc.
- Provide administrative support for in-house events e.g. printing
- Manage phone calls and emails – triage correspondence
- Manage office supplies
- Deal with post, deliveries, mail outs and couriers
- Overseeing visual presentation of ground floor areas and front office area
- Monitoring and re-ordering Leiths branded staff name badges, certificate paper etc.
- Arrange gifts and cards when necessary
- Put in place effective operational processes and procedures as required
Diploma/Essentials Administration Duties:
- Start of term and/or course preparations e.g. logins email, lockers, recipe packs, knives and aprons
- Maintaining and updating information for students e.g. noticeboards, accommodation information, knife carrying letters
- Work with the Head Teacher and ESM on general Diploma administration e.g. attendance registers, marks and certificates
- Work with the Head Teacher and ESM to make resources available to students on Google Classrooms and/or the portal
- Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
- Work with the teaching team to produce Diploma recipe packs and resources – includes formatting
- Updating information on student noticeboards as necessary
- Manage the audio-visual capabilities of the demonstration room and check live feeds on Vimeo
- Distribution of feedback forms and collation of results
Professional Courses:
- Support with enquiries, admissions and onboarding of students on other courses e.g. Marine, WSET, Patisserie, Level 7, Taste of Diploma, Taste of Leiths, Online accreditations
- Dealing with student communications e.g. emails, sign-up sheets, notices, etc.
- Assist teachers with course preparations e.g. recipe pack printing, aprons, registers etc.
- Filing/distribution of student documentation e.g. certificates for WSET, Marine, Patisserie, Online, etc.
- Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
- Distribution of feedback forms and collation of results
General:
- Attend Leiths Open House or other promotional events as required
- Liaise with the Headteacher and/or Mental Health First Aiders if/when pastoral care or safeguarding action is required for students
- Respond in person, by telephone or email to staff, students, visitors in a professional and customer focused manner
- Provide a courteous and knowledgeable point of contact for people both within and outside Leiths responding in person, by telephone or email to staff, students and visitors
- Comply with all relevant School policies and procedures including Health and Safety and Child Protection.
- Any other reasonable duties as required by the business
Education Services Administrator & Receptionist employer: Career Poster
Contact Detail:
Career Poster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Services Administrator & Receptionist
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding the day-to-day tasks, such as managing the school calendar and providing administrative support for courses, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills. Since you'll be the first point of contact for students and visitors, think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Tip Number 3
Highlight your organisational abilities. The role requires managing multiple tasks simultaneously, so prepare to discuss how you prioritise your workload and keep everything running smoothly.
✨Tip Number 4
Research Leiths and its educational offerings. Being knowledgeable about the institution and its courses will not only impress the interviewers but also help you align your answers with their values and mission.
We think you need these skills to ace Education Services Administrator & Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed office tasks, supported teams, or interacted with clients.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention specific examples of your administrative support experience and your ability to manage multiple tasks.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, emphasise your communication skills. Provide examples of how you've effectively communicated with colleagues, students, or clients in past positions.
Showcase Organisational Abilities: Detail your organisational skills by mentioning any systems or processes you've implemented in previous roles. This could include managing calendars, coordinating events, or maintaining office supplies efficiently.
How to prepare for a job interview at Career Poster
✨Showcase Your Customer Service Skills
As an Education Services Administrator & Receptionist, you'll be the first point of contact for students and visitors. Make sure to highlight your experience in providing excellent customer service during the interview. Share specific examples of how you've handled inquiries or resolved issues in a friendly and professional manner.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills to manage various administrative tasks. Be prepared to discuss how you prioritise tasks, manage your time effectively, and keep track of multiple responsibilities. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Role's Responsibilities
Take the time to thoroughly understand the job description and the key responsibilities outlined. During the interview, refer back to these points to demonstrate your knowledge and enthusiasm for the role. This will show that you're genuinely interested and have done your homework.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for the interviewers can set you apart from other candidates. Ask about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
