At a Glance
- Tasks: Assist customers, process orders, and manage service requests in a dynamic environment.
- Company: Family-owned engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Hands-on role with diverse responsibilities and a chance to grow within the company.
- Why this job: Join a friendly team and make a difference in customer satisfaction and support.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 25185 - 28500 £ per year.
We are a family-owned engineering business in Kettering, specialising in Adhesive and Sealant Dispensing Systems as well as Robotics and Automation. Our customer base is varied, ranging from automotive manufacturers and international electronics companies to small British businesses looking for productivity wins around specific products or processes.
As a key part of our team, our ideal candidate will be hands-on in problem solving, friendly and happy to help. Primary objectives are to respond to and resolve customer questions and enquiries, quoting and processing orders as well as booking service visits. As a small business, we are also looking for someone that is willing to take an interest in other areas of the business and help colleagues when required.
Main Day to Day Responsibilities:
- Responding to customer enquiries/questions/support requests.
- B2B sales of spare parts, service visits and consumables.
- Managing Service Calendar, quoting and booking service visits.
- Processing orders, generating invoices and processing shipping.
- Resolving issues around orders, shipping, supplier delays etc.
- Sales Admin, account creation admin and maintaining customer data.
- Answering incoming calls to the business.
Customer Service / Sales Support Role employer: Career poster
At Rockingham Systems Ltd, we pride ourselves on being a family-owned engineering business that values teamwork and personal growth. Located in Kettering, our supportive work culture fosters collaboration and encourages employees to engage in various aspects of the business, ensuring meaningful contributions and opportunities for professional development. With a diverse customer base and a commitment to innovation, we offer a rewarding environment where your skills in customer service and sales support can truly shine.
