Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Principal duties and responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Be available for 24/7 on-call support on a rotational basis, when required
Tier 1 Technical Support Engineer employer: Career Poster Careers
UK Roof Surveys is an excellent employer for Building Surveyors and Roof Surveyors, offering a supportive work culture that prioritises professional development and integrity. With comprehensive training in specialist roofing inspection methodologies and opportunities for career advancement, employees can thrive in a role that values reliability and attention to detail while enjoying the benefits of a competitive salary and company vehicle. Located across the UK, our growing team fosters a collaborative environment where surveyors can make meaningful contributions to property assessments without the pressure of sales or remedial work.
