Job purpose:
This role is primarily responsible for providing day-to-day business-as-usual support for Becrypt, managing and supporting the technology stack end to end. Working as part of a two-person System Administration team, the role involves administering, maintaining and supporting a wide range of technologies.
Principal duties and (joint) responsibilities:
General
- Internal technical support for Becrypt
- Including Onsite support on allocated day(s)
- IT Service Management Tool ticket management
- Incident Management, Change Management & Request Fulfilment
- Workload management
- Support of new technology projects
- Any other reasonable duties as required by the business.
User Support and Account Management
- Create, modify, and deactivate user accounts.
- Assist with password resets, permission changes, and group memberships.
- Provide first- and second-line support for hardware, software, and access issues.
- Maintain accurate records in IT ticketing systems.
Endpoint Management
- Build, configure, and deploy laptops and mobile devices according to company standards.
- Apply OS updates, security patches, and standard software packages.
- Monitor endpoint security (e.g., antivirus, disk encryption, device compliance).
Systems Monitoring and Maintenance
- Monitor system health, backups, and network performance.
- Assist in identifying and escalating system alerts or potential issues.
- Run routine maintenance tasks (e.g., patching servers, checking logs, freeing storage).
- Document and follow maintenance schedules under senior administrator guidance.
Network and Infrastructure Support
- Support configuration and troubleshooting of VPN and remote access.
- Help maintain networked printers, switches, and other office infrastructure.
- Assist with onboarding new office equipment or connectivity setups.
Security and Compliance
- Enforce internal IT security policies.
- Assist with audit and compliance checks (e.g., asset tracking, access reviews).
- Participate in incident response or vulnerability remediation activities as directed.
Documentation and Process Improvement
- Maintain up-to-date system documentation, asset inventories, and knowledge base articles.
- Contribute to IT procedures, onboarding guides, and internal wikis.
- Suggest improvements to streamline support and maintenance processes.
Collaboration and Learning
- Work closely with senior administrators and IT management to support infrastructure projects.
- Participate in training to develop skills in systems administration, networking, and security.
- Stay current with internal IT standards, policies, and emerging technologies
Skills and Experience:
- Previous technical support experience advantageous
- Personal Interest in Technology & Cyber Security
- Understanding of basic networking
- Understanding of threats and vulnerabilities to end user devices & servers
- Understanding of backup solutions
- Experience of Major Incidents
- Team player
- Attention to detail and thorough
- Derives satisfaction from delivering high quality service
- Experience working in a fast-paced environment
Package & discretionary benefits:
- 25 days annual leave plus an additional 2 days after 2 years’ service
- 5 days additional holiday purchase available
- Private medical insurance
- Heath cashback plan with Healthshield
- Pension scheme
- Life cover 4 x salary
- Season ticket loan
- Salary exchange benefits (ride2work, pension)
- Subsidised gym membership
- Employee referral scheme
Role will be subject to an employment screening process and will require security clearance.
