Part Time Credit Controller & Customer Collections Administrator in Maidenhead

Part time - Credit Controller / Administrator - £15-£17 per hour, Windsor based - Flexible Hours - Good railway networks and a short work from the station.

Friendly working office environment.

Location

Windsor (Office Based) SL4

Hours

2 days per week - we are flexible on days/timings - would suit a mum returner

About the Role for the Part-time Credit Controller / Administrator

We are looking for a reliable, organised and confident Credit Controller to take ownership of our customer collections process.

This is an ideal role for someone who enjoys speaking with customers, is comfortable handling payments and can work independently with minimal supervision.

You'll be responsible for contacting customers regarding overdue payments, processing card payments securely and ensuring our debtor records remain accurate and up to date.

• Main Responsibilities - Credit Control
• Contact customers by telephone regarding outstanding balances.
• Chase overdue invoices professionally and courteously.
• Take secure card payments over the telephone using Worldpay.
• Record detailed notes of all customer conversations.
• Update customer accounts in Quick Books.
• Monitor overdue accounts and follow agreed collection procedures.
• Respond to customer payment queries.
• Escalate difficult cases to management where appropriate.
• Ensure all payments are allocated correctly.
• Help reduce debtor days and improve company cashflow.
• Maintain complete confidentiality regarding customer information.

Fleet Management Administration

• Vehicle maintenance schedules - servicing, MOTs and other maintenance requirements.
• Monitoring allocated vehicle mileage allowances.
• Safety and compliance - including ensuring drivers respond to vehicle recalls and other required actions.
• Data and technology - including monitoring/checking GPS tracking information.
• Legality and compliance - ensuring vehicles remain appropriately taxed and insured.
• Parking fines - identifying the relevant driver and ensuring fines/notices are transferred to the driver's name and address where appropriate.
• Systems Used
• Quick Books
• Worldpay
• Microsoft Outlook
• Telephone
• Shared Collections Email Inbox

Person Specification

We are looking for someone who is

• Friendly but confident on the telephone.
• Professional and polite.
• Highly organised.
• Reliable and dependable.
• Honest and trustworthy.
• Able to work without supervision.
• Comfortable asking customers for payment.
• Calm under pressure.
• Good at listening and problem solving.
• Computer literate.
• Excellent attention to detail.
• Strong administration skills

Experience for the part-time credit controller / administrator

Ideally you'll have experience in one or more of

• Credit control
• Accounts receivable
• Customer service
• Collections
• Telephone-based roles
• Bookkeeping or finance administration

Quick Books experience would be an advantage but training can be provided.

Personal Qualities

We're looking for someone who

• Takes ownership of their work.
• Has excellent initiative.
• Is mature and dependable.
• Can build rapport quickly with customers.
• Is persistent without being aggressive.
• Enjoys helping businesses improve their cashflow.
• Understands the importance of professionalism and confidentiality.
• What Success Looks Like

After three months you will

• Be confidently managing overdue accounts.
• Have built positive relationships with customers.
• Be keeping debtor records fully updated.
• Be collecting payments efficiently over the phone.
• Be helping reduce overdue debt and improve cashflow.
• Salary

£15.00-£17.00 per hour , depends on experience.

We're looking for someone who treats the business as if it were their own - someone who takes pride in getting things done without needing to be micromanaged.

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