Order To Cash Coordinator

CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary OTC coordinator in their head office in London. This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week. NB: THIS IS A FRENCH SPEAKING ROLE, CANDIDATES MUST BE FLUENT IN FRENCH.

The Local Market Controllership team will take responsibility and ownership for all controllership matters, led by the market Controller, who will be a key member of the local market finance team. The Local Market Controllership team is expected to be both industry knowledge experts and finance professionals, liaising across a number of internal and external stakeholders. There will be strong collaboration and partnership with the Controlling Operations team, who will provide a high level of service to the local market by recording transactions across a number of finance processes, thereby acting as the ‘customer’ of the Controlling Operations.

The role of the OTC Coordinator is particularly important and exciting as the individual will be part of the OTC team reporting to the Market Controller, supporting the OTC Lead responsible for the full end to end process of Order to Cash, right from Contract origination, having direct contact with the Sales and Strategy teams. The OTC Coordinator will have a key role in delivering cash targets and as such will be required to build strong relationships with Customers, working with a broad client base to ensure timely invoice collection.

The Team

The OTC Coordinator will report directly to the OTC Lead, and will be part of the local Market Controlling team; the whole local market team is based at the same office location. Whilst supporting the OTC Lead in delivering an efficient and effective OTC process within the local market with strong coordination and collaboration from the Controlling Operations team, you are also expected to collaborate closely with the Sales and Strategy teams based in the local market to support the OTC Lead in meeting key targets.

What will you be doing?

• Responsible for driving dispute performance and prevention.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.
• Follow up with customers to ensure payments are made in a timely manner and identify, track, manage, and investigate delinquent customer accounts.
• Analyze and resolve billing discrepancies; select an appropriate course of action that typically involves resolution resulting in client payment.
• Work closely with customers to negotiate payment arrangements on aged receivables/invoices, cultivating a working relationship with customers, guiding them through the repayment process.
• Keep records of all customer communications to build individual debtor cases.
• Drive cash collection and reduce local market DSO / debtor position to ensure Target FCF is met.
• Use Workday to monitor and update outstanding accounts.
• Engage with / Support the offshore AR team: Reviewing and monitoring customer payment histories and credit limits.
• Ensure accurate application of cash remittances.
• Ensure account receivable activities and entries posted.
• Process suspension and reinstatement of accounts in line with credit policies.
• Support creation and production of AR management reports (e.g. aged debtors, credit and collections).
• Supports monthly close and account reconciliation process.
• Maintain the Customer credit checking and review processes.

Who you are:

• Thorough understanding of the end to end Order to Cash cycle, encompassing invoicing, collections and cash applications.
• Strong written and verbal communication skills, including active listening for alerting customers of non-payment, determining reasons for non-payment and explaining payment options in simple terms.
• Diplomacy for discussing sensitive matters tactfully.
• Negotiation skills for convincing customers to meet their financial commitments.
• Conflict resolution for calming hostile non-paying customers.
• Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments.
• Intermediate to Advanced Excel skills.
• Proficient in ERP systems (e.g. SAP, Oracle Workday, or similar).
• Ability to work autonomously and collaboratively in a fast-paced environment.
• Sound knowledge of financial regulations and practices.
• Significant experience within an Accounts Receivable role / Proven experience and understanding of AR (billing, allocating cash and chasing).

Apply now!