Performance Account Manager

• Execute complete tasks within the scope of a larger project under guidance from the manager.

• Help evaluate business needs or challenges to identify marketing, sales, distribution, and business expansion opportunities.

• Help create project plans with guidance and identify tasks, dependencies, and next steps given business, team, and organization context.

• Craft fact-based, oral, and written communications for stakeholders to communicate analytical findings in a cohesive story.

• Select appropriate approaches from clear options to address challenges under some guidance from the manager or senior team members.

Challenge

• Apply standard tools, resources, and processes to defined problems.

• Escalate complex challenges to senior team members or managers.

Influence

• Work in a team setting by sharing knowledge within the immediate team when relevant to tasks (e.g., timelines, progress, hurdles, emergent issues, risks).

• Develop working relationships outside the team to contribute to cross-project collaborations by partnering with various stakeholders across teams and functions (e.g., Sales, Product, Finance) to collaboratively identify business solutions.

• Work closely with sales, marketing, product, and customer support teams to execute market strategy for pipeline generation and new customer acquisition.

• Follow direction on timing, goals, and objectives within a set of projects.

• Consult relevant stakeholders as changes arise that require input and alignment with goals.

• Identify operational efficiencies through a combination of process and technology.

Expertise

• Possess a foundational understanding of market-specific nuances and decision principles with an awareness of when to seek additional support and guidance.

• Acquire an understanding of company structure and ways of working (e.g., tools, processes).

• Demonstrate an ability to try new approaches while learning from mistakes.

Responsibilities Under the Direction of Manager

• Identify question framework for sales processes.

• Collaborate with stakeholders in a team setting to identify and clarify sales, business, or product questions to answer.

• Identify questions where data analysis will generate the most impact.

• Operationalize product or sales strategy and refine strategies and processes based on stakeholder feedback.

• Execute complete tasks of a project to draw interpretable insights from deep dives and data analysis.

• Execute complete tasks of data-driven strategic and tactical recommendations to customers, partner teams, and leadership based on analysis and utilize insights to influence others and drive change.

• Collaborate with and support cross-functional teams and stakeholders in a team setting on key strategic processes and initiatives.

• Leverage strategic change with stakeholder support, manage expectations, and maintain relationships with stakeholders to build rapport and credibility.

• Create and deliver content with some guidance to help stakeholders achieve project goals.

• Customer Research: Knowledge of the customer’s organization, industry, competition, and end-customers.

• Data-Driven Analysis & Reporting: Ability to combine technical and financial data to differentiate and position the value of products, services, and solutions to create competitive advantage.